Summary
Overview
Work History
Education
Skills
Languages
Timeline
Certification
Generic

Yosseline Michell Cerritos

Server
Winchester,Virginia

Summary

Aspiring Flight Attendant with a passion for travel and commitment to providing exceptional service, seeking an opportunity to learn and grow in a dynamic airline environment while contributing to the success of the team. “Success and nothing less”. This is a quote that I have strived to live up to my whole life. No matter the situation, I will strive to be the best I can be. This attitude, dedication to my job, and my outgoing personality allow me to excel in whatever environment I find myself in. Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Server

Texas Roadhouse
08.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Cracker Barrel
07.2018 - 09.2022
  • They awarded me employee of the month, due to my exceptional customer service and outstanding involvement of being a team player
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.

Cashier

Five Guys Burger And Fries
05.2020 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.


Education

High School Diploma -

Millbrook High School
Winchester VA
08.2018 - 06.2022

Skills

  • Food and Beverage Pairings
  • Dining Customer Service
  • Food Preparation and Safety
  • Sales Expertise
  • Staff Training
  • Active Listening
  • Problem-Solving Ability
  • Customer Service
  • Team Oversight
  • Critical Thinking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Texas Roadhouse
08.2022 - Current

Cashier

Five Guys Burger And Fries
05.2020 - 03.2021

High School Diploma -

Millbrook High School
08.2018 - 06.2022

Server

Cracker Barrel
07.2018 - 09.2022

Certification

  • While I was a student in Millbrook High School (2022) I completed The Virginia Seal of Biliteracy. Certificate, Issued by the Virginia Board of Education.

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