Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yostin Zepeda

Stamford,CT

Summary

Proven leader and efficient Cashier Team Lead at Dunkin' Donuts Franchising, adept in customer service and team management. Excelled in enhancing customer satisfaction and mentoring new staff, significantly improving team performance. Skilled in cash handling and fostering a positive shopping environment, demonstrating a flexible approach to meet business needs. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Punctual and honest Job Title with solid background in Type environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Versatile Job Title with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts.

Overview

2
2
years of professional experience

Work History

Cashier Team Lead

Dunkin' Donuts Franchising
Stamford, CT
06.2020 - 05.2022
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.

Education

Bachelor - Accounting

Westhill High School
Roxbury, CT
06.2021

Skills

  • Customer Service
  • Team Leadership
  • Cash Handling
  • Positive Attitude
  • Flexible Schedule
  • Team Management
  • Cash Register Operation
  • Money Handling
  • Cashier training
  • Opening and closing procedures
  • Motivational Skills

Languages

Spanish, English and Portuguese
Elementary

Timeline

Cashier Team Lead

Dunkin' Donuts Franchising
06.2020 - 05.2022

Bachelor - Accounting

Westhill High School
Yostin Zepeda