YOUNUS HAMMAD
Vienna
Summary
Detail-oriented Certified Pharmacy Technician with expertise in medication dispensing, inventory management, and customer service. Committed to enhancing patient care through accurate prescription processing and team collaboration.
Dedicated pharmacy technician known for exceptional problem-solving skills and commitment to customer service. Successfully streamlined workflows and enhanced patient interactions, contributing to a culture of continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
CVS Pharmacy
McLean, VA
01.2025 - Current
- Processed and dispensed medications accurately in compliance with state and federal regulations.
- Assisted pharmacists in medication therapy management and patient consultations.
- Maintained inventory levels by monitoring stock and placing timely orders for pharmaceuticals.
- Operated pharmacy software systems for prescription processing and record-keeping.
Pharmacist
Abu-Almigdad Group Of Pharmacies
KHARTOUM, SUDAN
05.2018 - 03.2020
- Dispensed medications accurately and efficiently to ensure patient safety.
- Provided drug utilization reviews to optimize therapy outcomes.
- Educated patients on medication management and side effects.
- Collaborated with healthcare professionals to develop treatment plans.
CRYSTAL PHARMACY
Pharmacy Manager
KHARTOUM, SUDAN
03.2020 - 04.2023
- Oversaw daily pharmacy operations, ensuring compliance with regulatory standards and safety protocols.
- Led team in medication management initiatives, enhancing accuracy of prescriptions and reducing errors.
- Developed training programs for staff, improving knowledge of pharmaceutical products and customer service skills.
- Analyzed inventory levels and implemented efficient stock management practices to optimize product availability.
- Collaborated with healthcare providers to enhance patient care through effective medication therapy management.
- Streamlined workflow processes, resulting in improved service delivery times and enhanced customer satisfaction ratings.
- Mentored junior pharmacists, fostering professional development and promoting a culture of continuous improvement.
- Executed strategic planning for pharmacy services, aligning operations with organizational goals to drive business growth.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
Education
Bachelor of Science - Pharmacy
Educational Credential Evaluators
Milwaukee, WI12-2024
Bachelor of Science - Pharmacy
AL-YARMOUK COLLEGE
KHARTOUM, SUDAN08-2017
Skills
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Pharmacist support
- Prescription interpretation
- Workflow optimization
- Pharmaceutical calculations
- Manual and automated medication dispensing
- Drug storage procedures
- Patient confidentiality
- Insurance verification
- Advanced math skills
- Pharmacy law compliance
- Aseptic techniques
- Inventory management
- Compounding techniques
- Regulatory compliance
- Updating medication histories
- Staff development
- Drug inventory control
- Sterile technique
- New hire onboarding
- Dosage form preparation
- Prescription management
- Data entry
- Drug utilization review
- Refill requests
- Medication storage
Certification
- CPhT - Certified Pharmacy Technician
License number 30332546 - CPHT
- Virginia board pf pharmacy
License number 0230044588
Timeline
Certified Pharmacy Technician
CVS Pharmacy
01.2025 - Current
CRYSTAL PHARMACY
Pharmacy Manager
03.2020 - 04.2023
Pharmacist
Abu-Almigdad Group Of Pharmacies
05.2018 - 03.2020
Bachelor of Science - Pharmacy
Educational Credential Evaluators
Bachelor of Science - Pharmacy
AL-YARMOUK COLLEGE