Yousif Hanna
Jersey City,NJ
Summary
Dynamic hospitality professional with a strong work ethic and exceptional communication skills, honed at MAVERICK. Proven ability to enhance guest experiences through effective problem-solving and proactive service. Highly adaptable team player, skilled in managing bookings and resolving conflicts, ensuring satisfaction and loyalty in fast-paced environments.
Offering excellent interpersonal skills and genuine interest in providing outstanding service, eager to develop and grow in a hospitality setting. Contributes to understanding of guest needs and preferences, along with strong organizational and communication skills. Ready to use and develop customer service and problem-solving skills in a concierge role.
Energetic and personable with natural talent for customer service and problem-solving. Understanding of guest relations and hospitality, coupled with strong communication and organizational skills. Committed to creating memorable experiences and ensuring guest satisfaction.
Overview
2
2
years of professional experience
Work History
Concierge
MAVERICK
300 Coles St, Jersey City, NJ 07310
05.2023 - 09.2023
- Provided exceptional guest services by addressing inquiries and resolving issues promptly.
- Coordinated reservations and managed bookings using property management systems effectively.
- Assisted guests with transportation arrangements, including airport transfers and local transportation options.
- Maintained up-to-date knowledge of local attractions, events, and dining options to enhance guest experiences.
Barista
Dunkin' Donuts
1513-1515 JFK Blvd, Jersey City, NJ 07
10.2021 - 06.2022
- Prepared and served beverages following standard recipes and presentation guidelines.
- Operated cash register, processed transactions accurately, and handled customer inquiries efficiently.
- Maintained cleanliness of work area, ensuring compliance with health and safety regulations.
- Assisted in inventory management by restocking supplies and monitoring product expiration dates.
- Collaborated with team members to optimize workflow during peak hours, enhancing customer service experience.
- Supported training of new staff on operational procedures to ensure consistency in service delivery.
- Demonstrated adaptability by learning new menu items and promotions quickly to meet customer demands.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Education
Associate of Science - Biology
Rutgers University
Newark, NJ06-2027
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Guest services
- Team player mentality
- Hospitality
- Exceptional communication
- Training and mentoring
- Guest experiences
- Maintaining composure
- Guest relations
- Conflict resolution
- Reliable punctuality
- Cash handling
- Team supervision
Timeline
Concierge
MAVERICK
05.2023 - 09.2023
Barista
Dunkin' Donuts
10.2021 - 06.2022
Associate of Science - Biology
Rutgers University