Youssef Ali
Woodside,New York
Summary
Definite abilities in leadership, planning, organizational decision-making, and team building. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
6
6
years of professional experience
Work History
Shift Manager
Ample Hills Creamery
Astoria, NY
04.2019 - Current
- Interacts with customers
- Manage employees
- Manage product transactions
- Resolve customer conflicts and answer questions
- Advancing customer service and verbal communication skills
- Scoops and serves ice cream to customers
- Helps stock items and unload the delivery truck
- Answers phone calls
- Works on cash register
- Uses communication skills to ensure excellent customer service
- Prepares food orders such as ice cream and cake orders
- Team leader in helping the staff stay organized and ready for customers
- Counting cash register
Cashier
CVS
Woodside, NY
01.2021 - 05.2022
- Interacts with customers
- Provide amazing customer service
- Answer phone calls
- Doing Mobile orders
- Stock shelves
- Unloads delivery truck
- Uses leadership in the positive working environment
Head Counselor
Sholom Summer Camp
Flushing, NY
06.2018 - 08.2018
- I planned and implemented the summer educational and activity curriculum
- I have complied with all requirements of the summer camp
- I have conducted regular evaluations and assessments of service-learning activities
- I assisted in developing engaging reflections throughout the day
- I have worked with youth 5-11 years of age.
Stock Associate/ Sales Floor
Marshalls
Long Island City, NY
12.2017 - 01.2018
- Receive, store, and issue sales floor merchandise
- Unload merchandise from trucks, and attach prices to merchandise
- Stock shelves, racks, cases, bins, and tables with merchandise
- Arrange merchandise displays to attract customers
- Discuss goods or services information with customers.
Front Desk Assistant
Supreme Court Queens Court, Jamaica
New York
07.2017 - 08.2017
- Escalate inbound calls to appropriate office members and departments
- Log clients into the system for proper documentation
- Update database to record daily quantity of intake clients for future analysis
- Ensure client records are up-to-date and easily accessible to appropriate staff members
- Prepare templates to keep track of office inventory and staff member schedules.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
Manhattan, NY06.2023
Skills
- Microsoft Office
- Coaching and Mentoring
- Verbal and Written Communication
- Delegating Work
- Cash Handling
- Managing Operations and Efficiency
- Handling Customer Complaints
- Maintaining Required Compliance
- Meeting Production Goals
Licenses
Food Handler’s License
Accomplishments
Dean's List-01/12/2022
Dean's List- 06/17/2021
Dean's List-01/25/2021
Dean's List- 07/08/2020
Refrences
- Woroud Shuaib
Teacher- Sholom Summer Camp
116-66 Park Ln S, Kew Gardens, NY 11415
347-935-2987
WShuaib@schools.nyc.gov
- Tammy Linen
Court Office Assistant
Office Manager - Supreme Court Queens Court
88-11 Sutphin Blvd, Jamaica, NY 11435
917-538-1457
Tammy1232278@gmail.com
- Irene Boyce
Queens Supreme Court-Criminal Term
88-11 Sutphin Blvd, Jamaica, NY 11435
718-298-1408
Iboyce@nycourts.gov
- Donnell Lockhart
Ample Hills Creamery
General Manager
34-02 30th Ave, Astoria, NY, 11103
347-220-3614
Donnelllockhart@amplehills.com
- Mohammed
CVS
54-06 31st Ave, Queens, NY 11377
General Manager
347-935-8885
Timeline
Cashier
CVS
01.2021 - 05.2022
Shift Manager
Ample Hills Creamery
04.2019 - Current
Head Counselor
Sholom Summer Camp
06.2018 - 08.2018
Stock Associate/ Sales Floor
Marshalls
12.2017 - 01.2018
Front Desk Assistant
Supreme Court Queens Court, Jamaica
07.2017 - 08.2017
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
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