Summary
Overview
Work History
Education
Skills
Spoken languages
Timeline
Hi, I’m

YOUSSEF CHIKI

Hialeah,FL

Summary

Dedicated person comfortable moving heavy things with zero difficulty. Punctual, hardworking and considered valuable team member.

Professional attentive to details.

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

13
years of professional experience

Work History

Amazon.com Services LLC
Opa-locka, Florida

Customer Fulfillment Associate
11.2023 - Current

Job overview

  • Loaded outbound shipments onto trucks according to delivery schedule.
  • Kept accurate records of completed orders including pick lists, packing slips.
  • Ensured that all safety procedures were followed at all times.
  • Followed company policies and procedures regarding order fulfillment, shipping and receiving.
  • Communicated effectively with colleagues regarding progress on assigned tasks or projects.
  • Maintained cleanliness of work area throughout shift.

Casa Patricia
Trinidad , Sancti Spiritui

Hostel Manager
07.2022 - 07.2024

Job overview

  • Provided guidance on health code regulations and ensured that all food services complied with local laws.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Responded to and resolved guest issues or complaints.

Restaurant Le Troca Marrakech
Marrakech , Morocco

Head Waiter
01.2022 - 06.2022

Job overview

  • Enforced health and safety regulations in the restaurant dining area.
  • Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
  • Provided assistance in resolving customer complaints in a professional manner.
  • Greeted customers and escorted them to their tables.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Verified that all dishes served met quality standards established by the restaurant's management team.
  • Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
  • Collaborated with kitchen staff to ensure timely delivery of food orders.

Abdo Women’s fashion
Marrakech , Oklahoma Morocco

Salesperson
12.2020 - 12.2021

Job overview

  • Monitored inventory levels and placed orders as needed.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Provided personalized service to build relationships with customers.
  • Educated customers about products and services offered by the company.

Le Grand Mogador Menara Marrakech
Marrakech , Morocco

Head Waiter /Room Service Server
08.2018 - 12.2019

Job overview

  • Prepared seating charts for large parties.
  • Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
  • Built relationships with regular customers through personalized service.
  • Inspected dishes before they were served for presentation and temperature accuracy.
  • Checked menus to ensure accuracy of prices, ingredients, and preparation methods prior to service periods.
  • Communicated any special dietary requirements or allergies reported by customers to kitchen personnel promptly.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Enforced health and safety regulations in the restaurant dining area.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Abdo women’s fashion
Marrakech , Morocco

Sales Associate
09.2017 - 08.2018

Job overview

  • Assisted customers with product selection, sizing and styling.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Provided accurate information about products, prices and services.
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.

Riad la Ferme Medina
Marrakech

Head Waiter
01.2017 - 08.2017

Job overview

  • Performed regular inventory checks on supplies such as napkins, utensils, and condiments, ordering additional supplies as needed.
  • Enforced health and safety regulations in the restaurant dining area.
  • Provided assistance in resolving customer complaints in a professional manner.
  • Verified that all items ordered were delivered correctly to each table.
  • Greeted customers and escorted them to their tables.
  • Built relationships with regular customers through personalized service.
  • Ensured that the dining area was properly set up with clean linens, silverware, and glassware.

Riad Alili Marrakech
Marrakech

Night Auditor
06.2016 - 09.2016

Job overview

  • Resolved customer issues quickly while maintaining a high level of professionalism.
  • Maintained a secure environment for the protection of guests' property and assets.
  • Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
  • Prepared detailed audit reports at the end of each shift.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Greeted arriving guests and checked them in to their rooms.
  • Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.

Hotel Aqua Mirage Club Marrakech
Marrakech

Head Waiter
04.2014 - 11.2015

Job overview

  • Assisted servers with taking orders from customers as needed during peak hours.
  • Prepared seating charts for large parties.
  • Verified that all items ordered were delivered correctly to each table.
  • Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
  • Collaborated with kitchen staff to ensure timely delivery of food orders.
  • Greeted guests upon arrival and escorted them to their tables.

Hotel Club Kenzi Agdal Medina Marrakech
Marrakech

Restaurant Server
01.2012 - 02.2014

Job overview

  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
  • Complied with safety procedures when handling food items or cleaning materials.
  • Greeted and seated customers promptly, courteously, and professionally.
  • Communicated effectively with kitchen staff regarding order status updates.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
  • Set up tables in between patrons to reduce wait times.

Education

Specialized Institute of Applied Hotel And Tourism
Marrakech , Morocco

Specialized Technician in Restaurant from Restaurant And Culinary Management
06-2011

University Overview

Specialized Institute of Hotel And Restaurant
Marrakech , Morocco

Technician in Hotel Reception from Hotel And Motel Management
06-2010

University Overview

IBN SINA High School
Marrakech , Morocco

Bachelor of Science from Experimental Science
06-2006

University Overview

Skills

  • Order Taking
  • Menu Memorization
  • Efficient service
  • Menu presentation
  • Customer Satisfaction
  • Safe Food Handling
  • Buffet setup and takedown
  • Professional Appearance
  • Organization
  • Guest service
  • Cash Handling
  • Sales Techniques
  • Tableside Service
  • Cleaning and sanitizing
  • Price memorization
  • Dish preparation
  • Food station setup
  • Table Setting

Spoken languages

Spoken languages
  • Arabic, Fluent
  • French , Proficient
  • English, Proficient
  • Spanish, Proficient

Timeline

Customer Fulfillment Associate
Amazon.com Services LLC
11.2023 - Current
Hostel Manager
Casa Patricia
07.2022 - 07.2024
Head Waiter
Restaurant Le Troca Marrakech
01.2022 - 06.2022
Salesperson
Abdo Women’s fashion
12.2020 - 12.2021
Head Waiter /Room Service Server
Le Grand Mogador Menara Marrakech
08.2018 - 12.2019
Sales Associate
Abdo women’s fashion
09.2017 - 08.2018
Head Waiter
Riad la Ferme Medina
01.2017 - 08.2017
Night Auditor
Riad Alili Marrakech
06.2016 - 09.2016
Head Waiter
Hotel Aqua Mirage Club Marrakech
04.2014 - 11.2015
Restaurant Server
Hotel Club Kenzi Agdal Medina Marrakech
01.2012 - 02.2014
Specialized Institute of Applied Hotel And Tourism
Specialized Technician in Restaurant from Restaurant And Culinary Management
Specialized Institute of Hotel And Restaurant
Technician in Hotel Reception from Hotel And Motel Management
IBN SINA High School
Bachelor of Science from Experimental Science
YOUSSEF CHIKI