Youssef Kelany
Charlotte,USA
Summary
Highly motivated and enthusiastic Master of Health Administration (MHA) student with a strong foundation in health and human sciences. A fast learner with a passion for healthcare management, eager to apply analytical and organizational skills to improve healthcare delivery and administrative efficiency. Fluent in English and Arabic, currently expanding linguistic capabilities by learning Spanish, and enhancing communication in diverse healthcare environments. Committed to making a positive impact by contributing innovative solutions in the administrative side of healthcare.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Account manager
US Health Advisors
Charlotte, USA
10.2024 - Current
- As an Account Manager, I am responsible for managing a portfolio of clients, building and maintaining strong relationships, providing exceptional customer service, and addressing client inquiries and concerns
- As an Account Manager I also collaborated with internal teams to ensure client satisfaction and support sales efforts
Marketing and Social Media Coordinator
Fanous Clinic and Medical Spa
Charlotte, NC
- Negotiated contracts with social media service providers and software vendors.
- Marketed products and services at tradeshows and promotional events.
- Monitored benchmarks to measure overall impact of social media campaigns.
- Analyzed market data to determine ways to reach target audience or intended segments.
- Created engaging multimedia content, including graphics, videos, and blog posts.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Monitored social media trends and adapted strategies to maximize effectiveness.
Education
Master's of Health Admin -
Wake Forest University
Winston Salem, NC, USA01.2025
Integrated Health Sciences -
Western Carolina University
Cullowhee, Nc, USA05.2024
Skills
- Microsoft Word
- Excel
- Customer service
- Computer literacy
- Time management
- Problem solving
- Preparing contracts
- Customer satisfaction
- Multi-task management
- Business development
- Account management
- Adaptability
- Interpersonal communication
- Office management
- Social media management
- Appointment scheduling
Certification
- CPR Certified (06/2023-Present): Trained in cardiopulmonary resuscitation techniques for emergency response.
- First Aid Certified (06/2023-Present): Skilled in basic first aid procedures for immediate care.
- Health and Life Insurance License (09/2024-Present): Licensed to provide health and life insurance services.
Projects
Senior Capstone Project (2024): Created a food policy for schools in Swain County to address high obesity rates by enhancing nutritional standards and encouraging healthy eating habits among students.
Affiliations
- Fraternity Member (2022-2024): Engaged in events, philanthropy, and leadership initiatives, enhancing teamwork and networking skills.
- Fitness Enthusiast (2022-Present): Committed to strength training and wellness, developing discipline and goal-setting abilities.
- Volunteer (2022-Present): Supported charity events and fundraising, fostering community involvement and organizational skills.
Languages
English
Professional
Arabic
Professional
Timeline
Account manager
US Health Advisors
10.2024 - Current
Marketing and Social Media Coordinator
Fanous Clinic and Medical Spa
Master's of Health Admin -
Wake Forest University
Integrated Health Sciences -
Western Carolina University
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