Youstina Yassa
Troy
Summary
Motivated and dependable Health Science student with hands-on experience in customer service, front desk operations, and team leadership in fast-paced environments. Bilingual in Arabic and English, with a strong ability to multitask, solve problems, and communicate effectively.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
EMBASSY SUITES BY HILTON
02.2024 - Current
- - Greet guests and assist with check-in and check-out procedures
- - Manage reservations, cancellations, and room assignments
- - Provide guests with hotel and local area information
- - Address guest concerns professionally and efficiently
- - Maintain a clean and welcoming front desk environment
Line Leader - Production
MERIT MANUFACTURING
05.2023 - 02.2024
- - Supervised a production team to ensure efficient workflow
- - Enforced all health and safety protocols
- - Identified and removed defective products for quality control
- - Managed packaging and shipment preparation
- - Trained and supported new team members
Education
B.S. - Health Science
Oakland University
Rochester, MI05-2027
High School - undefined
Troy High School
Troy, MI06.2023
Skills
- - Strong customer service and communication skills
- - Leadership and team management
- - Fluent in Arabic and English
- - Ability to work under pressure and meet deadlines
- - Dependable, adaptable, and detail-oriented
Timeline
Front Desk Agent
EMBASSY SUITES BY HILTON
02.2024 - Current
Line Leader - Production
MERIT MANUFACTURING
05.2023 - 02.2024
High School - undefined
Troy High School
B.S. - Health Science
Oakland University
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