YOUSUF HAME
Skokie,IL
Summary
Illinois-certified UST Class A/B Operator
transitioning into environmental compliance. Offers a proven track record in field-based operations, safety audits, and multi-location territory management. Combines strong regulatory awareness with a commitment to rigorous inspection standards and leak prevention. Ready to apply extensive experience in independent field work and documentation to ensure high-level UST compliance and environmental safety.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr. B2B Specialist
Wayfair
07.2025 - Current
- Translatable Value: Managed a territory of business accounts, followed strict SOPs for reporting, and worked autonomously to hit data-driven targets.
- Territory & Account Management: Independently managed a portfolio of business accounts, conducting "cold calls" and site visits to varied commercial clients (Contractors, Property Managers).
- Technical Reporting & Data Accuracy: Utilized Salesforce CRM daily to track project milestones, log client interactions, and generate detailed forecast reports for Home Office leadership.
- Process Adherence (SOPs): Executed complex project workflows according to strict Standard Operating Procedures (SOPs), ensuring accurate quoting and logistics for large-scale commercial orders.
- Training & Leadership: Acted as the subject matter expert (SME) for the store team, educating associates on B2B workflows and new software tools.
Director of Pro Services
Floor & Decor
04.2024 - 07.2025
- Client Relationship Building & Sales: Cultivated long-term partnerships with commercial contractors and business owners, using a consultative approach to secure repeat business and drive consistent revenue growth.
- Salesforce CRM & Data Management: Leveraged Salesforce to track all prospect interactions, manage pipeline data, and generate accurate forecasts, ensuring 100% data integrity for leadership reporting.
- Field-Based Business Development: Executed a strategic territory plan to acquire new clients, conducting daily site visits to active construction projects to assess material needs and close sales.
- Territory & Route Logistics: Independently managed a high-volume territory, optimizing travel routes and schedules to maximize face-to-face client coverage and site inspections.
- Cross-Functional Collaboration: Partnered with operations and logistics teams to oversee the end-to-end sales cycle, ensuring complex orders were delivered on time and to specification.
Program Manager
ARS Rescue Rooter
05.2022 - 04.2024
- Multi-Site Route Management: Managed and conducted weekly site visits across 30 partner locations throughout the Chicagoland area, optimizing travel routes for efficiency.
- Technical Training (HVAC): Provided training to teams on technical products, including HVAC equipment and Indoor Air Quality (IAQ) materials, demonstrating strong mechanical aptitude.
- Remote Team Leadership: Recruited, trained, and managed a distributed team of high-performance field marketers, ensuring consistent production across the region.
- Performance Reporting: Orchestrated detailed weekly and monthly reports for retail partners, analyzing data to identify trends and improve territory performance.
- Strategic Partnerships: Developed and maintained direct working relationships with area management and business partners to drive program success and revenue.
Operations Manager
Lowe’s
01.2020 - 05.2022
- Safety Compliance & Audits: Conducted daily safety walks and audits to ensure strict adherence to OSHA regulations and safe usage of store power equipment.
- Operational Efficiency: Led a large team of associates to drive operational excellence, managing schedules and workflows to ensure coverage and safety standards were met.
- Technical Troubleshooting & Logistics: Responsible for the technical setup and breakdown of large-scale events, troubleshooting equipment issues on the fly.
- Inventory & Asset Management: Monitored and updated inventory levels for high-volume stock, ensuring accurate replenishment and loss prevention.
- Cross-Functional Leadership: Collaborated with district leadership to assess operational needs and implement best practices for safety and customer service.
Education
Associates - Business Management
Oakton Community College
Des Plaines, IL12.2019
Skills
- Microsoft Office Suite
- QuickBooks and Homebase
- Team management
- Effective time allocation
- project leadership
- Salesforce expertise
- Safety regulations
Certification
Illinois UST Class A/B Operator Certification
Issuing Organization: Practical American Safety Solutions (PASS) / Illinois OSFM
Status: Active (Expires 2027)
WEBSITES, PORTFOLIOS, PROFILES
www.linkedin.com/in/yousuf-h-8261a1a88
Timeline
Sr. B2B Specialist
Wayfair
07.2025 - Current
Director of Pro Services
Floor & Decor
04.2024 - 07.2025
Program Manager
ARS Rescue Rooter
05.2022 - 04.2024
Operations Manager
Lowe’s
01.2020 - 05.2022
Associates - Business Management
Oakton Community College