YOVANNA OZUNA
Summary
Detail-oriented administrative professional with experience in healthcare and customer service. Proficient in appointment scheduling, patient relations, and payment processing. Bilingual in English and Spanish, recognized for exceptional organizational skills and commitment to enhancing office efficiency and patient satisfaction.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Neurology Center of Las Vegas
Las Vegas
02.2026 - Current
- Welcomed and assisted patients, delivering exceptional customer service to enhance patient experience in fast-paced medical office.
- Schedule, confirm, and coordinate patient appointments using electronic scheduling systems.
- Verify and update patient demographic, insurance, and medical information with accuracy.
- Process patient payments by handling cash, debit card, and credit card transactions while maintaining accurate financial records.
- Resolved patient concerns professionally, contributing to a welcoming and organized office environment.
- Collaborate with physicians and medical staff to ensure efficient patient flow.
- Trained and mentored newly hired front desk employees on office procedures and scheduling systems to ensure smooth onboarding.
Retail Sales Associate
Tillys
11.2023 - 03.2024
- Delivered exceptional customer service by assisting customers with product selection and purchases.
- Operated cash registers, processing sales, returns, and exchanges with high accuracy to ensure customer satisfaction.
- Maintained organized merchandise displays and efficiently replenished inventory to enhance shopping experience.
- Collaborated with team members to consistently meet daily sales and customer service goals, fostering a positive team environment.
- Packed inventory for shipping and ensured accurate order fulfillment.
Retail Sales Associate
Tillys
11.2022 - 04.2023
- Delivered exceptional customer service by assisting customers with product selection and purchases.
- Operated cash registers while accurately processing sales, returns, and exchanges.
- Collaborated with team members to meet daily sales and customer service goals, contributing to overall store performance.
- Maintained organized merchandise displays and replenished inventory to enhance shopping experience.
- Packed inventory for shipping, ensuring accurate order fulfillment and timely delivery.
Intern / Volunteer
Make the Road Nevada
03.2015 - 01.2024
- Supported community outreach initiatives and public engagement events, enhancing local awareness and participation.
- Coordinated with staff and volunteers to promote community programs and initiatives, increasing visibility and involvement.
- Assisted in planning and coordinating community events to foster local engagement., including Trunk-or-Treat activities.
- Helped organize community events, including Trunk-or-Treat activities.
- Strengthened communication, teamwork, leadership, and public relations skills through community service.
Volunteer
Progressive Leadership Alliance of Nevada
11.2021 - 01.2022
- Facilitated community outreach and public engagement campaigns to increase participation.
- Coordinated organizational events and collaborated with volunteers to meet outreach objectives.
- Conducted phone banking and community communication initiatives to promote awareness of programs.
Volunteer
Dream Big Nevada
08.2016 - 01.2018
- Organized community outreach and engagement events to connect residents with resources.
- Collaborated with volunteers to execute local programs and enhance community participation.
- Conducted phone banking to mobilize voters and raise awareness of initiatives.
- Built strong communication and teamwork skills through volunteer service.
Education
High School Diploma -
Canyon Spings High School
North Las Vegas, NV05-2024
High School Diploma -
College of Southern Nevada
Las Vegas, NV07-2026
Skills
- Front Desk Operations
- Appointment Scheduling
- Patient Relations
- Medical Records Management
- Payment processing
- Administrative Support
- Data Entry
- Microsoft Office Suite
- Customer Service
- Organization
- Time Management
- Problem Solving
- Team Collaboration
- Communication
Languages
- English, Fluent
- Spanish, Fluent
Leadership Internship Volunteer Experience
- Make the Road Nevada, Intern / Volunteer, 03/01/15, 12/31/24, Assisted with community outreach initiatives and public engagement events., Participated in phone banking to communicate with community members and support outreach campaigns., Helped organize community events, including Trunk-or-Treat activities., Collaborated with staff and volunteers to promote community programs and initiatives., Strengthened communication, teamwork, leadership, and public relations skills through community service.
- Dream Big Nevada, Volunteer, 08/01/16, 12/31/18, Participated in community outreach and engagement events., Assisted with phone banking initiatives., Worked alongside volunteers to support local programs and community events., Built strong communication and teamwork skills through volunteer service.
- Progressive Leadership Alliance of Nevada, Volunteer, 11/01/21, 01/31/22, Assisted with community outreach and public engagement campaigns., Participated in phone banking and community communication initiatives., Supported organizational events and collaborated with volunteers to achieve outreach goals.
Timeline
Front Desk Receptionist
Neurology Center of Las Vegas
02.2026 - Current
Retail Sales Associate
Tillys
11.2023 - 03.2024
Retail Sales Associate
Tillys
11.2022 - 04.2023
Volunteer
Progressive Leadership Alliance of Nevada
11.2021 - 01.2022
Volunteer
Dream Big Nevada
08.2016 - 01.2018
Intern / Volunteer
Make the Road Nevada
03.2015 - 01.2024
High School Diploma -
Canyon Spings High School
High School Diploma -
College of Southern Nevada