Summary
Overview
Work History
Education
Skills
Languages
Timeline
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YORDAN P SPASOV

Denton

Summary

Dynamic Sales Professional with a proven track record at Texas Toyota Of Grapevine, excelling in customer relationship building and objection handling. Achieved high customer satisfaction through exceptional service and strategic upselling, driving repeat business. Proficient in CRM tools, enhancing productivity and client engagement. Committed to ethical standards and fostering trust.

Overview

4
4
years of professional experience

Work History

Sales Professional

Texas Toyota Of Grapevine
07.2024 - Current
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.

F&I Manager

Four Stars Nissan
01.2021 - 07.2024
  • Implemented new strategies for upselling F&I products, leading to increased profits without sacrificing customer satisfaction.
  • Created comprehensive dealer incentive programs that ensured optimal alignment of interests between the dealer and the finance company.
  • Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
  • Developed a strong referral network by providing exceptional customer experiences, leading to increased repeat business and referrals from satisfied clients.
  • Ensured the highest level of ethical standards were maintained within the department, safeguarding both the dealership''s reputation and customer trust.
  • Utilized advanced software tools to streamline workflows and enhance productivity within the F&I department efficiently.

Education

Master of Science - Diplomacy And Political Science

University of Veliko Tarnovo
Veliko Tarnovo, Bulgaria
05-2012

Skills

  • Objection handling
  • Sales expertise
  • Upselling and cross selling
  • Closing techniques
  • Customer relationship building
  • Cold calling
  • Sales and marketing strategies
  • Client presentations
  • Sales closing
  • Product and service knowledge
  • Customer retention

Languages

Bulgarian
Native or Bilingual
Spanish
Limited Working

Timeline

Sales Professional

Texas Toyota Of Grapevine
07.2024 - Current

F&I Manager

Four Stars Nissan
01.2021 - 07.2024

Master of Science - Diplomacy And Political Science

University of Veliko Tarnovo

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YORDAN P SPASOV