Dependable case manager experienced with helping individuals and families from the refugee population. Proficient in client evaluation and social service coordination. Strong collaborator and organized at managing multiple responsibilities.
Overview
5
5
years of professional experience
Work History
Match Grant Case Manager
Ethiopian Tewahedo Social Services-ETSS
06.2022 - Current
Reviewed and Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their needs.
Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Developed and implemented comprehensive case management plans to address client needs and goals.
Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
Assisted clients with job services to secure employment.
Conducted client home visits according to Match Grant program cooperative agreement from the Office of Refugee and Resettlement (ORR).
Monitored Match Grant program performance and self-sufficiency outcomes for successful delivery of services.
Collaborated with Reception and Placement program to ensure clients received case management services without duplication across programs.
Attended trainings, conferences, and meetings related to Match Grant program and additional ORR programs
Conducted trainings on ORR programs' requirements
Intern
Ethiopian Tewahedo Social Services Agency (ETSS)
08.2021 - 05.2022
Contacting stakeholders
Researching local immigrant/refugee populations
Taking inventory of donations
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Assisting with case management of multiple client populations
Aiding multiple departments within the agency such as Family Care Program and Youth Program
Worked for the Afghan Placement Assistance Program.
Senate Page
Ohio Statehouse
10.2019 - 05.2022
Delivery of correspondence and legislative material within the Congressional complex
Preparing the Chamber for Senate sessions
Carrying bills and amendments to the legislative office
Taking messages for members and calling them to the phone.