Yrianna Colon
Orlando,FL
Summary
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
4
4
years of professional experience
Work History
Sales Associate
Universal Studios
Orlando , FL
08.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Front End Team Lead
Walmart
Orlando , FL
08.2018 - 08.2021
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Education
High School -
Miami Sunset Sr High
Miami, FL07.2006
Skills
- Sales Expertise
- Cash Handling
- Customer Needs Assessment
- Teamwork and Collaboration
- Stocking and Receiving
- POS System Operations
- Inventory Control Procedures
- Retail Loss Prevention
- Quotas and Goals
- Customer Understanding
- Promotional Campaigns
- Microsoft PowerPoint
- Assigning Tasks
- Registration Documents
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Universal Studios
08.2021 - Current
Front End Team Lead
Walmart
08.2018 - 08.2021
High School -
Miami Sunset Sr High
Similar Profiles
Jessica HernandezJessica Hernandez
Ride Operator at Universal StudiosRide Operator at Universal Studios
Tyler QuastTyler Quast
Minion Cafe Line Cook at Universal StudiosMinion Cafe Line Cook at Universal Studios
Stephanie ChitwoodStephanie Chitwood
Restaurant Hostess- Opening Team Epic Universe at Universal StudiosRestaurant Hostess- Opening Team Epic Universe at Universal Studios
Gene JulesGene Jules
Tech 2 Plumber at Universal StudiosTech 2 Plumber at Universal Studios
Luka DracaLuka Draca
Flowrack Selector at PublixFlowrack Selector at Publix