YRIS MORENO
Amazon Flex • Uber • Lyft
Princeton,TX
1
Language
1
Certification
22
years of professional experience
Independent Customer Operations Specialist coordinating last-mile deliveries, real-time issue resolution, and customer service across mobile platforms. Keeps routes efficient, manages time-sensitive priorities, and maintains accuracy while handling daily operational changes. Brings workflow coordination and accountability from delivery, retail, and commercial operations settings.
Work History
Independent Customer Operations Specialist
8 Years 7 Months- Manage independent last-mile delivery and customer operations while consistently meeting service, quality, and productivity expectations.
- Plan efficient routes, resolve real-time delivery issues, and adapt to changing operational priorities.
- Use multiple mobile platforms, GPS, and digital tools to maximize operational efficiency.
- Provide professional customer service while maintaining accuracy, accountability, and time-sensitive performance.
- Texas
Stocker • Online Grocery Shopper • InHome Delivery Driver • Clean Team Lead
2 Years 7 Months- Promoted to Clean Team Lead, coordinating daily cleaning operations, assigning tasks, and supporting compliance with safety and operational standards.
- Assisted with onboarding and coaching associates while monitoring quality and productivity.
- Coordinated daily priorities across operational areas to improve workflow efficiency.
- Prepared and fulfilled online customer orders with accuracy and speed.
- Provided in-home grocery delivery and exceptional customer service.
- Supported inventory replenishment, merchandising, stocking, and backroom organization.
- McKinney, TX
Assistant Teacher
1 Year 10 Months- Supported classroom operations and daily activities.
- Maintained an organized, safe environment while collaborating with teachers, staff, and parents.
- Texas
Environmental Promoter
2 Years- Coordinated community outreach and environmental awareness activities.
- Supported program organization, documentation, and communication with community stakeholders.
- Venezuela
Customer Service Executive • Commercial Operations Specialist • Acting Commercial Office Supervisor
10 Years- Provided customer service and resolved complex service requests while consistently meeting quality standards.
- Supported commercial operations, analyzed operational processes, and maintained accurate documentation and reports.
- Frequently served as Acting Commercial Office Supervisor, coordinating daily office operations, assigning work, supporting staff, and ensuring service continuity.
- Collaborated with cross-functional teams to improve operational efficiency and customer satisfaction.
- Venezuela
Education
Associate of Science - Business Administration (Marketing)
Skills
Administrative coordination
Customer service
Workflow coordination
Logistics coordination
Team leadership
Reporting
Microsoft 365
Process improvement
Safety & compliance
Problem solving
Certification
- CANTV Recognition (2011) for integrity, responsibility, and professional commitment.
- The Human Side of Service (8 hours).
- Corporate professional development courses.
Languages
Bilingual: English & Spanish
Timeline
Stocker • Online Grocery Shopper • InHome Delivery Driver • Clean Team Lead
Walmart Inc.
03.2021 - 10.2023Read More
Assistant Teacher
Primrose Schools
05.2019 - 03.2021Read More
Independent Customer Operations Specialist
Amazon Flex • Uber • Lyft
01.2018 - CurrentRead More
Environmental Promoter
Metropolitan Mayor's Office of Caracas
01.2015 - 01.2017Read More
Customer Service Executive • Commercial Operations Specialist • Acting Commercial Office Supervisor
Movilnet
01.2005 - 01.2015Read More
Antonio José De Sucre University Institute of Technology
Associate of Science from Business Administration (Marketing)
Read More