YSABEL GAMEZ
Phoenix,AZ
Summary
Reliable and bilingual retail professional with experience in customer service, cash handling, team leadership, and store operations. Experienced in opening and closing procedures, employee training, inventory support, and assisting customers in fast-paced retail environments.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Shift Lead
Walgreens
Phoenix, USA
02.2026 - Current
- Supervise daily store operations and support team members during assigned shifts.
- Deliver excellent customer service and resolve customer concerns professionally.
- Perform cash handling, register balancing, and deposit preparation.
- Open and close the store, including startup and end-of-day procedures.
- Train and onboard new employees.
- Assist with inventory management, merchandising, and stocking.
- Communicate effectively with customers and staff in English and Spanish.
Customer Service Associate
Walgreens
Phoenix, USA
10.2022 - 02.2026
- Assisted customers with purchases and product inquiries, enhancing overall shopping experience.
- Operated cash registers, ensuring accurate and efficient transaction processing.
- Operated cash registers and processed transactions accurately.
- Restocked merchandise and monitored inventory levels to maintain optimal product availability.
- Assisted with merchandising and promotional displays.
- Maintained store cleanliness and organization.
Education
High School Diploma -
Cesar Chavez High School
08.2019 - 05.2023
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Bilingual (English & Spanish)
- Employee Training
- Inventory Control
- Retail Operations
- POS Systems
- Computer Literacy
- Communication
- Time Management
Timeline
Shift Lead
Walgreens
02.2026 - Current
Customer Service Associate
Walgreens
10.2022 - 02.2026
High School Diploma -
Cesar Chavez High School
08.2019 - 05.2023