Yubila Guerrero
Houston,TX
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service and financial management. At America Family Law Center, I enhanced client satisfaction by streamlining billing processes and effectively managing case schedules. Proficient in QuickBooks, I excel in time management and fostering positive client relationships.
Overview
4
4
years of professional experience
Work History
Cashier
Salata
Houston, TX
01.2025 - 03.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized workspaces to enhance customer experience.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Built relationships with customers to encourage repeat business.
Bookkeeper
RP Enterprise
Houston, TX
06.2023 - 12.2024
- Managed accounts payable and receivable to ensure timely billing and payments.
- Processed payroll accurately, ensuring compliance with applicable regulations.
- Maintained financial records using QuickBooks for efficient tracking of transactions.
- Supported the bookkeeper with payroll processing, ensuring accurate employee compensation.
- Filed invoices with processed checks to maintain orderly accounting filing system.
Legal Administrator
America Family Law Center
Houston, TX
11.2020 - 11.2021
- Prepared and organized legal documents for court filings and client meetings.
- Managed case schedules, ensuring timely communication between clients and attorneys.
- Coordinated client intake processes, enhancing overall client experience and satisfaction.
- Increased client satisfaction by promptly addressing concerns and providing clear explanations of complex legal issues.
- Managed client billing processes, improving accuracy while reducing payment processing times.
- Facilitated smooth transitions between cases by efficiently closing out completed matters and transferring files as needed.
- Trained junior staff members on office procedures and protocols, promoting a collaborative work environment.
Education
GED -
Lone Star College
Houston, TX05.2014
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Salata
01.2025 - 03.2025
Bookkeeper
RP Enterprise
06.2023 - 12.2024
Legal Administrator
America Family Law Center
11.2020 - 11.2021
GED -
Lone Star College