Ryan(Yuehao) Zhang
Shoreline,WA
Summary
Currently enrolled in a nursing program, with extensive customer service experience gained through roles as a sales associate in a bookstore and as a tutor. Experience in direct patient care has been acquired through volunteer work at Seattle Children's Hospital. Demonstrates a keen eagerness to acquire new skills quickly, coupled with strong observational abilities and emotional awareness. Committed to personal growth and diligent work ethic. Aspiring to fulfill a career in nursing and make meaningful contributions to society. Possesses an NAR license and is in the process of obtaining a CNA license.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Follett Higher Education Group
09.2022 - 12.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Tutor
Shoreline Community College
06.2023 - 12.2023
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
Food Service Worker
Virginia Tech Dining Services
02.2020 - 04.2020
- Maintained a clean and sanitized work environment, ensuring compliance with health regulations.
- Enhanced customer satisfaction by providing efficient and friendly food service to students.
Education
Associate of Science - Pre-Nursing
Shoreline Community College
Seattle, WA12.2023
No Degree - Engineering
Virginia Tech
BlacksburgSkills
- Customer Needs Assessment
- Emotional Awareness
- Conflict Resolution
- Open-mindedness
- Active Listening
- Computer trouble shoot and repair
- Empathy and Compassion
- Problem-Solving Skills
Volunteering Experience
Volunteer at seattle children's hospital ER department
Certification
NAR
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
French
Elementary
Spanish
Elementary
Timeline
Tutor
Shoreline Community College
06.2023 - 12.2023
Sales Associate
Follett Higher Education Group
09.2022 - 12.2023
Food Service Worker
Virginia Tech Dining Services
02.2020 - 04.2020
Associate of Science - Pre-Nursing
Shoreline Community College
No Degree - Engineering
Virginia Tech
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