Dedicated Shift Lead with a strong focus on customer service, employee training, and team motivation. Proven ability to enhance guest satisfaction and ensure staff compliance with company standards.
Overview
2
2
years of professional experience
Work History
Shift Lead
Panda Restaurant Group, Inc., Panda Express
12.2023 - Current
Supervised daily operations, ensuring team adherence to company standards and policies.
Trained new staff on food safety protocols and customer service excellence.
Coordinated shift schedules to optimize workforce efficiency and service levels.
Implemented inventory management practices, reducing waste and improving stock accuracy.