Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yuki Ampongan

Lincolnwood,IL

Summary

Dedicated Shift Lead with a strong focus on customer service, employee training, and team motivation. Proven ability to enhance guest satisfaction and ensure staff compliance with company standards.

Overview

2
2
years of professional experience

Work History

Shift Lead

Panda Restaurant Group, Inc., Panda Express
12.2023 - Current
  • Supervised daily operations, ensuring team adherence to company standards and policies.
  • Trained new staff on food safety protocols and customer service excellence.
  • Coordinated shift schedules to optimize workforce efficiency and service levels.
  • Implemented inventory management practices, reducing waste and improving stock accuracy.

Education

High School Diploma -

National Teacher's College
Manila, PH
06-2020

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Staff supervision
  • Rules enforcement

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Timeline

Shift Lead

Panda Restaurant Group, Inc., Panda Express
12.2023 - Current

High School Diploma -

National Teacher's College
Yuki Ampongan