Yukia Lowe
Bronx,NY
Summary
Dedicated customer service expert recognized for patience, compassion, and a strong team-oriented approach. Proven ability to collaborate effectively with diverse populations, fostering positive relationships and enhancing customer satisfaction. Adept at problem-solving and conflict resolution, consistently delivering tailored solutions that meet customer needs. Committed to creating a supportive environment that empowers both customers and team members.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Caregiver
Public Partnerships LLC
New York, New York
05.2024 - Current
- Provided compassionate care to family members, ensuring emotional and physical well-being.
- Assisted with daily living activities, including meal preparation and personal hygiene.
- Managed medication schedules, ensuring timely administration and adherence to prescriptions.
- Coordinated appointments and transportation for medical visits, enhancing access to healthcare services.
- Trained new caregivers in best practices for patient support and safety protocols.
- Communicated effectively with healthcare professionals regarding changes in condition or care needs.
- Implemented strategies to improve quality of life for family members through engaging activities and social interaction.
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Provided emotional support to families by offering compassionate guidance on caregiving techniques and coping strategies.
- Provided compassionate and patient-focused care to cultivate well-being.
Building Evacuation Supervisor
Allied University
New York, New York
06.2023 - Current
- Supervised daily operations, ensuring compliance with university policies and procedures..
- Trained and mentored staff on effective workflow management and customer service excellence.
- Collaborated with fire and life safety director and fire conductor to enhance emergency preparedness through fire drills.
- Assisted in answering phones and monitoring fire command station operations. Supported management of elevator control panel activities. Provided timely communication and coordination during emergency situations.
- Documented incident reports for clients, visitors, and staff to ensure accurate record-keeping.
Patient Liaison
Morris Heights Health Center
Bronx, NY
02.2021 - 06.2022
- Welcomed patients, visitors, and staff with professionalism and warmth.
- Coordinated patient care services, ensuring seamless communication between patients and healthcare providers.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Assisted with phone inquiries and scheduled patient appointments. Managed email correspondence and scanned documents. Faxed letters and mailed referrals to appropriate parties. Paged doctors and nurses as needed.
- Assisted patients by addressing inquiries regarding medical billing. Supported patients in setting up applications for healthcare services. Guided patients in completing forms and understanding medical policies and procedures.
Operation Screener
Morris Heights Health Center
Bronx, NY
12.2021 - 02.2022
- Provided a friendly reception to patients and visitors, ensuring health protocols through temperature assessments.
- Facilitated onboarding and training processes for new employees.
- Responded to non-medical questions while providing assistance to clients, visitors, and staff in navigating different facilities.
Building Evacuation Supervisor
Mulligan Security Inc.
New York, NY
01.2018 - 07.2019
- Managed incoming phone calls and performed data entry tasks to maintain accurate records. Printed visitor passes to facilitate smooth entry for guests.
- Assisted engineers during fire drills by making announcements and contacting emergency services.
- Supervised functionality of fire command station and controlled elevator panel to maintain operational readiness.
- Assisted clients, visitors, and staff with inquiries and concerns. Documented incidents and reported findings accurately.
- Coordinated comprehensive training initiatives to ensure new employees are well-prepared for their roles.
Security Guard
Summit Security Services Inc.
New York, NY
03.2016 - 01.2018
- Monitored worksite activities to ensure compliance with safety and operational standards.
- Submitted comprehensive incident reports to supervisors to ensure timely awareness and response.
- Facilitated training for new employees and conducted performance evaluations to enhance team effectiveness.
- Managed incoming calls and greeted visitors while maintaining an organized visitor logbook.
- Conducted regular patrols to identify and address potential security risks.
- Collaborated with local law enforcement during emergencies or investigations.
Security Guard
Spartan Security
New York, NY
10.2014 - 01.2016
- Conducted regular inspections and enforced building rules and regulations to maintain safety and compliance in government facility.
- Reported any emerging issues to supervisor promptly to maintain operational efficiency during shifts.
- Conducted regular patrols to enhance security and ensure a safe environment for all personnel and guests.
- Collaborated with supervisor to implement emergency action plan (EAP) for efficient evacuation of clients, visitors, and staff from the building.
- Developed and implemented training sessions to enhance employee skills and knowledge.
Customer Service Cashier
Burlington
Yonkers, NY
01.2011 - 01.2014
- Executed loss prevention initiatives while ensuring optimal store presentation and effective cash management and inventory oversight.
- Facilitated employee training programs focused on customer service excellent.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Supervised daily cash operations, ensuring compliance with company policies and procedures.
- Collaborated with team members to streamline workflow during peak hours.
Office Clerk
Mount Hope Housing Co. Inc.
Bronx, NY
01.2011 - 01.2012
- Provided comprehensive support to clients by answering questions and resolving concerns to enhance satisfaction.
- Documented daily service reports, capturing client population metrics, traffic trends, and inventory status for operational insights.
- Managed high call volume daily while addressing mail and email correspondence.
Bus Attendant
Smart Pick Bus Company
Brooklyn, NY
02.2010 - 06.2010
- Supported transportation services by ensuring special needs children and adults were escorted safely on and off the bus.
- Recorded daily attendance to ensure accurate tracking of student participation.
- Trained new attendants on operational protocols and safety procedures to enhance team efficiency.
- Maintained cleanliness and organization of bus interiors for optimal environment.
- Monitored behavior of special needs individuals to ensure a secure and respectful atmosphere during travel.
Desk Appearance Ticket Clerk
Bronx Criminal Court
Bronx, NY
08.2009 - 02.2010
- Delivered legal information to clients in a clear and concise manner.
- Managed organization and entry of legal documents from courts to ensure accurate record-keeping.
- Communicated non-confidential information verbally to civilians, police officers, and various agencies.
- Processed ticket sales and court fees efficiently, ensuring accurate financial transactions.
Education
Bachelor of Arts - Communications
College of New Rochelle
Bronx, NYSkills
- Microsoft Office proficiency
- Team building and supervision
- Empathetic communication
- Creative problem resolution
- Emotional assistance
- Comprehensive patient evaluations
Certification
- American Safety Heath Institution hsi Medic First Aid
- CPR AED
- New York State licensed security guard
- JOHNS HOPKINS UNIVERSITY
- Psychology First Aid
- The University of North Carolina at Chapel Hill
- Positive Psychology
- University of Toronto
- Control: Managing Your Mental Health during Covid-19
- John Hopkins University
- Covid-19 Contact Tracing.
Timeline
Caregiver
Public Partnerships LLC
05.2024 - Current
Building Evacuation Supervisor
Allied University
06.2023 - Current
Operation Screener
Morris Heights Health Center
12.2021 - 02.2022
Patient Liaison
Morris Heights Health Center
02.2021 - 06.2022
Building Evacuation Supervisor
Mulligan Security Inc.
01.2018 - 07.2019
Security Guard
Summit Security Services Inc.
03.2016 - 01.2018
Security Guard
Spartan Security
10.2014 - 01.2016
Office Clerk
Mount Hope Housing Co. Inc.
01.2011 - 01.2012
Customer Service Cashier
Burlington
01.2011 - 01.2014
Bus Attendant
Smart Pick Bus Company
02.2010 - 06.2010
Desk Appearance Ticket Clerk
Bronx Criminal Court
08.2009 - 02.2010
Bachelor of Arts - Communications
College of New Rochelle