YUKIKO FUJIKAWA
New York,NY
Summary
Adaptable professional many years of restaurant and bar industry work experience and proven knowledge of customer service. Aiming to leverage my abilities to successfully fill manager role on your team. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
24
24
years of professional experience
Work History
Manager
EK Food Services, Inc. Marufuku Ramen
11.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Assistant Manager/Barback/ Bartender/Restaurant Server
Canal Arcade, LLC DBA Nakaji ( Sushi Restaurant )
09.2023 - 12.2023
- Liquor inventory management
- Developed strong working relationships with customers and staff
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
Printing Company Sales To Bar And Restaurants
Aidmax Co., Ltd.
03.2014 - 11.2014
- Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
Apparel Wholesales Sales
Ichioku Co.,Ltd.
02.2013 - 03.2014
- Used knowledge of company products and services to recommend solutions to customers
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Followed up with customers after sales to gain feedback.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Small Business Owner/Operator ( Japanese Pub )
Pub Peanuts
04.2007 - 01.2013
- Built and established strong relationships with customers, enabling long-term partnerships
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Checking and creating invoices for receipt and shipment
- Kept operating expenses low with good business controls
- Successfully managed and developed a team of 10 employees, utilizing excellent communication skills and problem-solving capabilities
- Prepared staff work schedules and assigned specific duties
- Managed the daily operations related to customer service, inventory management, and marketing
- Oversaw staff by hiring and terminating, creating schedules, and making payroll
- Handled difficult customer situations with professionalism and composure while maintaining a positive attitude
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Responded promptly to customer queries to increase overall satisfaction
Customer Service Executive
Himeragi
02.2003 - 12.2006
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Built and established strong relationships with customers, enabling long-term partnerships
- Handled difficult customer situations with professionalism and composure while maintaining a positive attitude
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
WholeSales Sales/Buyer
T Two Co., Ltd.
04.2000 - 04.2002
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
Education
Associate of Arts - Fashion Design
Sugino Fashion College
Tokyo, JapanAssociate of Science - Business Administration And Management
Touro University
New York, NY07.2023
Skills
- Team Leadership
- Staff Training and Development
- Staff Management
- Operations Management
- Customer Relationship Management (CRM)
- Warm and Friendly
- Sake,Wine and Liquor Service
- Business Administration
- Hiring and Training
- Pos Operation
- Microsoft Office
- Deal Negotiations
Timeline
Manager
EK Food Services, Inc. Marufuku Ramen
11.2023 - Current
Assistant Manager/Barback/ Bartender/Restaurant Server
Canal Arcade, LLC DBA Nakaji ( Sushi Restaurant )
09.2023 - 12.2023
Printing Company Sales To Bar And Restaurants
Aidmax Co., Ltd.
03.2014 - 11.2014
Apparel Wholesales Sales
Ichioku Co.,Ltd.
02.2013 - 03.2014
Small Business Owner/Operator ( Japanese Pub )
Pub Peanuts
04.2007 - 01.2013
Customer Service Executive
Himeragi
02.2003 - 12.2006
WholeSales Sales/Buyer
T Two Co., Ltd.
04.2000 - 04.2002
Associate of Arts - Fashion Design
Sugino Fashion College
Associate of Science - Business Administration And Management
Touro University
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