Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yuk Yu Lee

45-430 Leleua Loop,Hawaii

Summary

Experienced professional with over 30 years in hospitality and travel industry, with a strong background in reservation and travel coordination focused on delivering exceptional customers satisfaction. Skilled in managing high-pressure situations and resolving issues efficiently and ensuring seamless travel experience.

Overview

22
22
years of professional experience

Work History

Supervisor

Delta Airlines
08.2021 - 08.2025
  • Provided front-line customer service by welcoming our guest, assisting with check-in and baggage handling.
  • Resolved passenger complaints during irregular operations.
  • Coordinated daily work schedules, improving overall team efficiency.
  • Mentored team members in daily operations and provide training resources to ensure compliance with company policies and procedures.

Sales Specialist

Apple Inc
08.2014 - 09.2021
  • Matched customers with technology solutions tailored to individual needs, promote Apple Care and Apple Business supports.
  • Delivered setup, software troubleshooting assistance.

Customer Service Agent

Delta Airlines
11.2015 - 08.2021
  • Managed check-in and baggage handling, collecting applicable fees.
  • Assisted with gate operations to facilitate efficient boarding and ensure timely flight departure.

Food and Beverage Cashier

Hilton Hawaiian Village Waikiki
04.2015 - 06.2015
  • Processed food and beverage orders efficiently during peak periods while managing cashier responsibilities.
  • Maintained cleanliness and organization to ensure a welcoming environment for customers.

Customer Service Agent

Hawaiian Airlines
08.2003 - 06.2015
  • Supported passenger services including check-in, baggage drop off, fee collections and flight booking and rebooking accommodations.
  • Coordinated group check-ins to enhance the overall all travel experience.

Education

James B Castle High School
Kaneohe, HI

Hospitality And Tourism -

Travel Institute of The Pacific
Honolulu

Skills

    Guest relations management

    Reservation systems expertise

    Travel coordination

    Complaint resolution strategies

    Fluency in Mandarin and Cantonese

Timeline

Supervisor

Delta Airlines
08.2021 - 08.2025

Customer Service Agent

Delta Airlines
11.2015 - 08.2021

Food and Beverage Cashier

Hilton Hawaiian Village Waikiki
04.2015 - 06.2015

Sales Specialist

Apple Inc
08.2014 - 09.2021

Customer Service Agent

Hawaiian Airlines
08.2003 - 06.2015

James B Castle High School

Hospitality And Tourism -

Travel Institute of The Pacific

Similar Profiles

CREATE PROFILE
Yuk Yu Lee