Yuleisly Hodgson
Jacksonville,FL
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Wamart
Jacksonville, FL
05.2024 - Current
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Developed relationships with key clients through regular contact and follow-up communication.
- Promoted available products and services to customers during service, account management and order calls.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Host
Chillis
Aventura, FLORIDA
07.2023 - 08.2024
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Managed dining room layout to maximize efficiency of staff members.
- Monitored dining area to assess server capacity and estimate wait times.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Crew Member
Chipotle
Aventura, FL
07.2020 - 08.2022
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Resolved customer complaints in a professional manner.
Education
Bachelor of Arts - Psychology
Warner University
Lake Wales04-2025
High School Diploma -
Miami Beach Senior High School
Miami Beach06-2022
Skills
- Customer service
- Crisis intervention
- Behavioral assessment
- Team collaboration
- Conflict resolution
- Time management
- Effective communication
- MS office proficiency
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Elementary
Timeline
Customer Service Associate
Wamart
05.2024 - Current
Host
Chillis
07.2023 - 08.2024
Crew Member
Chipotle
07.2020 - 08.2022
Bachelor of Arts - Psychology
Warner University
High School Diploma -
Miami Beach Senior High School