Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yuleisly Hodgson

Jacksonville,FL

Summary

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Wamart
Jacksonville, FL
05.2024 - Current
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Developed relationships with key clients through regular contact and follow-up communication.
  • Promoted available products and services to customers during service, account management and order calls.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Host

Chillis
Aventura, FLORIDA
07.2023 - 08.2024
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Managed dining room layout to maximize efficiency of staff members.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Resolved customer service and food-related issues to maintain guest satisfaction.

Crew Member

Chipotle
Aventura, FL
07.2020 - 08.2022
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Resolved customer complaints in a professional manner.

Education

Bachelor of Arts - Psychology

Warner University
Lake Wales
04-2025

High School Diploma -

Miami Beach Senior High School
Miami Beach
06-2022

Skills

  • Customer service
  • Crisis intervention
  • Behavioral assessment
  • Team collaboration
  • Conflict resolution
  • Time management
  • Effective communication
  • MS office proficiency

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Elementary

Timeline

Customer Service Associate

Wamart
05.2024 - Current

Host

Chillis
07.2023 - 08.2024

Crew Member

Chipotle
07.2020 - 08.2022

Bachelor of Arts - Psychology

Warner University

High School Diploma -

Miami Beach Senior High School

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