Yulia Lopez
North Hollywood,CA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
14
14
years of professional experience
2005
2005
years of post-secondary education
Work History
Cashier
Costco
Burbank, California
08.2023 - Current
- Processed customer transactions efficiently at a busy retail environment.
- Maintained accurate cash drawer and handled cash discrepancies promptly.
- Engaged with customers to provide excellent service and resolve inquiries.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
Restaurant Hostess
Sushi house único restaurant
Los Angeles
10.2016 - 03.2023
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Coordinated with kitchen and wait staff to enhance guest experience.
- Monitored dining area for cleanliness and organized seating arrangements.
- Handled guest inquiries and resolved concerns promptly and courteously.
- Maintained accurate waitlist for guests during peak hours.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Received and recorded patrons' dining reservations.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Assigned patrons to suitable tables according to server rotation.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Accepted payments from guests for dine-in and take-out foods.
- Took reservations from patrons by phone or online.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Server
Yojisan restaurant
Beverly Hills, California
03.2015 - 01.2016
- Provided excellent customer service by taking and processing orders efficiently.
- Maintained cleanliness and organization of dining area and utensils.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Assisted in training new servers on menu knowledge and service protocols.
- Handled cash transactions and processed payments accurately at the register.
- Resolved customer complaints promptly to enhance dining experience.
- Set up tables for various events according to restaurant standards.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Restaurant Hostess
Il segreto
Los Angeles, California
12.2013 - 06.2015
- Greed costumers
- Answer phone calls
- Takeout orders
- Coordinated with kitchen and wait staff to enhance guest experience.
- Provided menu information and answered questions about dishes.
- Monitored dining area for cleanliness and organized seating arrangements.
- Handled guest inquiries and resolved concerns promptly and courteously.
- Maintained accurate waitlist for guests during peak hours.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Managed reservation system, optimizing table assignments for efficiency.
- Greeted and seated guests, ensuring a welcoming atmosphere.
Hostess/ server
Camacho’s cantina restaurant
Los Angeles, CA
09.2011 - 12.2013
- Answer phone calls
- Greed costumers
- Takeout orders
- Provide costumer services if needed
- Take payment from costumers.
Education
Cosmetology
Paul Mitchell The School
Los Angeles, CA 08.2019 - 03.2020
Ridgefield Park Junior Senior High School
Ridgefield, NJSkills
- Cash handling
- Transaction processing
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Cashier
Costco
08.2023 - Current
Cosmetology
Paul Mitchell The School
08.2019 - 03.2020
Restaurant Hostess
Sushi house único restaurant
10.2016 - 03.2023
Server
Yojisan restaurant
03.2015 - 01.2016
Restaurant Hostess
Il segreto
12.2013 - 06.2015
Hostess/ server
Camacho’s cantina restaurant
09.2011 - 12.2013
Ridgefield Park Junior Senior High School