Yuliana Alvarado Monroy
Winder,GA
Summary
Dedicated with a strong background in patient scheduling and record management. Proven ability to handle sensitive information with confidentiality while enhancing patient experiences through effective communication and organizational skills.
Overview
2
2
Languages
Work History
Front Office Assistant
MedLink Georgia
Winder, GA
- Managed patient scheduling and appointment coordination efficiently.
- Assisted in maintaining accurate patient records and documentation.
- Communicated effectively with patients and healthcare team members.
- Handled incoming calls, directing inquiries to appropriate personnel.
- Processed patient information using electronic medical record systems.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Nutritionist Associate
Virginia Department of Health - WIC
Chesterfield, VA
- Conducted comprehensive nutritional assessments for WIC participants, ensuring tailored dietary recommendations.
- Developed individualized nutrition education materials to enhance participant understanding and engagement.
- Provided expert guidance on breastfeeding support, promoting healthy practices among clients.
- Collaborated with multidisciplinary teams to address client needs and improve service delivery efficiency.
- Analyzed program data to identify trends, informing strategic improvements in health interventions and resource allocation.
- Counseled clients on nutrition issues such as obesity, eating disorders, tube feeding management, failure to thrive and feeding dysfunction.
- Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients.
- Trained new staff on program policies and best practices to ensure compliance and consistency in service delivery.
Nutritionist Assistant
Virginia Department of Health - WIC
Chesterfield, VA
- Conducted routine assessments of participant eligibility for program benefits.
- Processed eligibility applications efficiently, ensuring timely responses to client inquiries.
- Assisted clients in understanding eligibility requirements, providing clear guidance and support.
- Assisted clients with accurate eligibility form, application and document completion.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Managed a high volume of incoming inquiries from patients, providing clear explanations about the recertification process and assisting them through every step.
- Maintained confidentiality of sensitive patient information in accordance with HIPAA guidelines while handling recertification tasks.
Education
Associate of Science -
Richard Bland College of William And Mary
Dinwiddie, VA05.2023
High School Diploma -
Petersburg High School
Petersburg, VA05.2023
Skills
- Listening skills
- File organization
- Data entry
- Scheduling appointments
- Spreadsheet management
- Teamwork and collaboration
- Customer service
- Effective communication
- Patient charting
- Fluent in Spanish and English
- Insurance verification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Office Assistant
MedLink Georgia
Nutritionist Associate
Virginia Department of Health - WIC
Nutritionist Assistant
Virginia Department of Health - WIC
Associate of Science -
Richard Bland College of William And Mary
High School Diploma -
Petersburg High School