Yuliana Garcia Guzman
Annapolis,MD
Overview
4
4
years of professional experience
Work History
Cashier
Giolitti Delicatessen
2068 Somerville Rd, Annapolis, MD 21401
06.2025 - 08.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions.
- Helped with catering orders and would help customer place a reservation.
- Restocked and organized merchandise in front lanes.
Barista
Starbucks
970 Bay Ridge Annapolis, MD
11.2023 - 06.2025
- Prepared coffee beverages among other types of beverages.
- Provided exceptional customer service, ensuring a welcoming and friendly atmosphere for all guests.
- Helped stock up when shipment would arrive.
- Trained new baristas on coffee preparation techniques and company policies to enhance team performance.
Customer Service Associate
GEICO
2563 Forest Dr 1st Floor, Annapolis, MD 21401
05.2022 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Would mainly help other agents translate phone calls and people who'd enter the office.
- Help and redirect walk ins with no appointments.
- Organize files, stock shelves, and clean up.
Sales Associate
American Eagle Outfitters, Inc
1150 Annapolis Mall Rd, Annapolis, MD 21401
02.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- When customers would place pick up orders, I would shop for their stuff and either drop off at curb-side pick up or wait for them to pick up in store.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
High School Diploma -
Annapolis High School
2700 Riva Rd, Annapolis, MD 2140105.2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Giolitti Delicatessen
06.2025 - 08.2025
Barista
Starbucks
11.2023 - 06.2025
Customer Service Associate
GEICO
05.2022 - 07.2022
Sales Associate
American Eagle Outfitters, Inc
02.2021 - 03.2022
High School Diploma -
Annapolis High School