Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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HECTOR GONZALEZ

Miami,Florida

Summary

Developed skills in customer service and technical support within fast-paced automotive environment. Skilled in diagnosing issues, providing accurate information, and ensuring customer satisfaction. Seeking to transition into new field where these transferable skills can drive success and foster growth.

Overview

2
2
years of professional experience
1
1
Certification

Work History

SERVICE ADVISOR

Caliber Collision
08.2023 - 12.2024
  • Managed appointment scheduling and follow-ups to enhance customer satisfaction.
  • Maintained detailed records of customer interactions and service history in the database.
  • Achieved high customer satisfaction scores through follow-up and relationship-building tactics.


FRONT DESK

Caliber Collision
11.2023 - 07.2024
  • Assisted with administrative tasks, including filing, data entry, and maintaining office organization.
  • Coordinated with housekeeping and maintenance staff to ensure guest accommodations were ready and well-maintained.
  • Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
  • Managed front desk operations at a high-traffic hotel, ensuring guest satisfaction and efficient check-in/check-out processes.

SALES ASSOCIATE

Metro By T Mobile
02.2023 - 09.2023
  • Achieved monthly sales targets consistently, contributing to a 20% boost in store revenue over six months.
  • Provided exceptional customer service by assisting over 50 customers daily, resulting in a 15% increase in customer satisfaction scores.
  • Handled cash register operations and managed sales transactions accurately, ensuring a balanced cash drawer at the end of each shift.
  • Conducted product demonstrations and provided detailed information to customers, leading to a 25% rise in upselling on promotional items.

Education

HIGH SCHOOL DIPLOMA -

Kendall Greens High School
Miami, FL
06-2022

No Degree - Cyber Security

Miami Dade Collage
Miami, FL

Skills

  • Multitasking abilities
  • Time management skills
  • Excellent communication skills
  • Customer Service
  • Problem Solving
  • Safety Awareness
  • Computer skills
  • Strong work ethic
  • Team player mentality

Certification

CPR / AED Certified, By the National CPR Foundation

LANGUAGES

english | Native
spanish | Native

Timeline

FRONT DESK

Caliber Collision
11.2023 - 07.2024

SERVICE ADVISOR

Caliber Collision
08.2023 - 12.2024

SALES ASSOCIATE

Metro By T Mobile
02.2023 - 09.2023

HIGH SCHOOL DIPLOMA -

Kendall Greens High School

No Degree - Cyber Security

Miami Dade Collage

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