Yulisa Garcia
Jacksonville,TX
Summary
Dynamic Branch Manager with a proven track record at Regional Finance, excelling in operations management and customer service. Skilled in coaching and mentoring teams, I enhanced customer satisfaction ratings and strengthened client relationships, driving revenue growth. Adept at analyzing financial reports, I consistently improved branch performance through strategic decision-making.
Overview
14
14
years of professional experience
Work History
Branch Manager
Regional Finance
08.2018 - Current
- Oversaw daily branch operations, ensuring compliance with company policies and regulations.
- Managed staff scheduling, optimizing workforce efficiency and reducing operational costs.
- Developed training programs for new employees, enhancing onboarding experience and productivity.
- Analyzed financial reports to identify trends, improving decision-making processes for branch performance.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Assistant Store Manager
Shamrock Financial Corporation
06.2016 - 10.2018
- Managed daily operations, ensuring seamless customer service and store efficiency.
- Led team training initiatives, enhancing staff performance and product knowledge.
- Developed and implemented merchandising strategies to maximize product visibility.
- Analyzed sales data to identify trends and drive inventory management decisions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Store Manager
Rite Track
07.2014 - 07.2016
- Led daily store operations, ensuring high standards of customer service and product availability
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
Cashier Team Lead
Super Gallo Mercado
04.2012 - 07.2016
- Supervised cashier operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored new cashiers, enhancing team performance and customer service skills.
- Implemented inventory management procedures, reducing discrepancies and improving stock accuracy.
- Resolved customer inquiries and concerns promptly, fostering a positive shopping experience.
- Monitored cash register operations, ensuring compliance with financial protocols and minimizing errors.
Education
High School Diploma -
Jacksonville High School
Jacksonville, TXSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Coaching and mentoring
- Strong team-builder
- Goals and performance
Languages
Spanish
Full Professional
Timeline
Branch Manager
Regional Finance
08.2018 - Current
Assistant Store Manager
Shamrock Financial Corporation
06.2016 - 10.2018
Store Manager
Rite Track
07.2014 - 07.2016
Cashier Team Lead
Super Gallo Mercado
04.2012 - 07.2016
High School Diploma -
Jacksonville High School