YULISA LUNA
FORTWORTH
Summary
Flexible hard worker ready to learn and contribute to team success.
Focused patient service representative with several years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
7
7
years of professional experience
2023
2023
years of post-secondary education
Work History
Patient Service Representative
Vista Physical Therapy
FORTWORTH
09.2025 - Current
- Scheduled patient appointments and managed front desk operations.
- Answered patient inquiries and provided information about services offered.
- Verified insurance coverage and processed patient paperwork accurately.
- Adhered to HIPAA regulations when handling confidential patient information.
- Obtained proper authorization and identification to release confidential medical records.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Processed authorization requests for medical services and procedures.
Obgyn Front Desk Receptionist
McArthur Medical Center
Southlake
03.2025 - 06.2025
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed patient information and updated records accurately.
- Managed multi-line phone system for incoming calls and inquiries.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Medical Representative Lead
Catalyst Physicians Group
Arlington
08.2023 - 02.2025
- Trained new representatives on product knowledge and sales techniques.
- Verified insurance coverage for appointments and collected co-payments as required.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Assisted in maintaining organized medical records and files.
- Collected patient information and verified insurance details accurately.
Guest Service Representative
European Wax Center
Arlington
07.2022 - 08.2023
- Assisted clients in selecting appropriate waxing services and products.
- Managed appointment scheduling using the center's booking system.
- Provided exceptional customer service to ensure a positive guest experience.
- Educated guests on pre- and post-wax care procedures and products.
- Invited guests to join loyalty programs and special promotions to stay connected.
Front of House Employee
Chick-fil-A
North Richland Hills
07.2019 - 10.2019
- Greeted customers warmly and efficiently upon arrival.
- Handled cash transactions accurately and securely at the register.
- Prepared food items according to company standards and recipes.
- Assisted team members during peak hours to ensure smooth operations.
- Resolved customer complaints effectively to enhance satisfaction experience.
Education
Amon Carter Riverside High School
FORT WORTH, TxSkills
- Insurance verification
- HIPAA compliance
- Customer relationship management
- Administrative support
- Data entry
- Medicaid
- Spanish - English fluency
- Interpreting physician orders
- Document filing
- EMR
- Phone and email etiquette
References
Victoria Schneider
Timeline
Patient Service Representative
Vista Physical Therapy
09.2025 - Current
Obgyn Front Desk Receptionist
McArthur Medical Center
03.2025 - 06.2025
Medical Representative Lead
Catalyst Physicians Group
08.2023 - 02.2025
Guest Service Representative
European Wax Center
07.2022 - 08.2023
Front of House Employee
Chick-fil-A
07.2019 - 10.2019
Amon Carter Riverside High School