Yulissa Magana-Soto
Chicago,IL
Summary
Bilingual detail-oriented administrative professional with experience in customer service and team support. Proven ability to use resourcefulness and problem-solving skills to successfully overcome challenges and efficiently handle stressful situations.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Baha Auto Sales
Chicago, IL
04.2022 - Current
- Managed scheduling and coordination of appointments for sales team.
- Assisted in maintaining accurate records of inventory and sales transactions.
- Communicated with customers to provide information and resolve inquiries effectively.
- Supported preparation of documents for vehicle purchases and financing options.
- Multitask - emailing, texting, handling incoming & outbound calls.
- Documented vehicle prices and stocked from auction into our system.
- Assisted finance with submission of financial deals to banks and finance companies.
- Paid taxes to the state with car titles/process license plates for vehicles.
- Maintained an organized filing system.
- Collected payments as needed for deposit on transactions.
Customer Service Representative
State Farm
Chicago, IL
03.2024 - 08.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Act as liaison between the customers and sales team as needed.
- Issue out insurance cards as requested via mail or email.
- Collect information from customers when they are looking for quotes on home/auto insurance.
- Engaged with customers to gather essential information for accurate home and auto insurance quotes.
Teacher's Assistant
Green Beginnings Daycare
Chicago, IL
10.2023 - 03.2024
- Assisted teachers in delivering lesson plans and instructional materials.
- Supported classroom management to create a positive learning environment.
- Facilitated small group activities to enhance student engagement and understanding.
- Monitored student progress and provided feedback to educators.
- Ensure the cleanliness of the classroom/stocked as needed.
Caterer
Blue Plate Catering
Chicago, IL
09.2021 - 04.2022
- Prepared and presented diverse menu items for events, ensuring quality and presentation standards.
- Assisted in inventory management, tracking supplies to maintain efficient stock levels for events.
- Collaborated with event planners to customize catering options based on client preferences and dietary restrictions.
- Organized table set up, silverware, seating, etc.
Office Assistant/Internship Student
University of Chicago Medicine
Chicago, IL
08.2016 - 06.2020
- Assisted in maintaining electronic filing systems.
- Supported inventory management by tracking supplies and placing orders as needed.
- Coordinated scheduling appointments, optimizing availability for staff and patients.
- Facilitate medical and workman's compensation reports.
- Assist nurses with FIT test.
Education
No Degree -
Malcolm X College
Chicago, ILSkills
Microsoft Outlook, Excel, Dealersync, CVR, Dealertrack, Deskmanager, Bilingual (Spanish), Filing, Phone Etiquette, Administrative Work
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
State Farm
03.2024 - 08.2024
Teacher's Assistant
Green Beginnings Daycare
10.2023 - 03.2024
Administrative Assistant
Baha Auto Sales
04.2022 - Current
Caterer
Blue Plate Catering
09.2021 - 04.2022
Office Assistant/Internship Student
University of Chicago Medicine
08.2016 - 06.2020
No Degree -
Malcolm X College