Yulonda R. Culley-Pope
Lowe's
Meridianville,AL
Work Preference
Desired Job Title
Sales AssociateOffice ManagerData Entry ClerkManagerBusiness Manager
Location Preference
RemoteOn-SiteHybrid
Location:
Meridianville, AL
Open to relocation:
Yes
Minimum Desired Compensation
$52000/yr
Important To Me
Work-life balanceHealthcare benefits
26
years of professional experience
Sales Associate handling 10-25 customer interactions per shift with experience supporting product listings, social media marketing, and day-to-day online store updates. Brings office management discipline across accounts payable, accounts receivable, payroll, and bank reconciliation, helping keep records accurate and customer-facing work organized. Well suited to retail settings that value steady product knowledge, clear vendor communication, and reliable support for fast-moving sales activity.
Work History
Sales Specialist
3 Years 7 Months- Process 15-20customer transactions daily while maintaining accurate payment records and checkout flow.
- Apply strong time management to balance sales floor support, customer follow-up, and administrative tasks.
- Document customer interactions clearly to support consistent service and smooth handoffs.
- Reinforce store procedures by staying flexible and adapting to changing customer volume and priorities.
- Use problem-solving skills to address customer concerns calmly and keep interactions productive.
- Guide customers through product selection by asking questions and matching needs to appropriate store solutions.
- Handle special orders with careful follow-up, accurate data entry, and clear communication across teams.
- Assist customers with product availability questions, pricing details, and purchase options.
Associate
6 Years 10 Months- Handle customer interactions daily while maintaining a positive deli experience.
- Prepare daily to support opening readiness and timely service.
- Coordinate deli opening prep by stocking items and setting stations for timely service.
- Monitor food readiness throughout the day so items stay prepared for customers.
- Clean and sanitize the deli work area, then complete closing tasks at shift end.
- Decorate Cakes
Transaction Processor
4 Years 4 Months- Performed high-volume data entry from source documents and phone calls into an automated system.
- Reviewed records for accuracy and completeness before submitting finished work for processing.
- Sorted incoming mail and materials while providing administrative support across daily office tasks.
Customer Service (seasonal
4 Months- Maintained the accessories and cold-weather sales floor, keeping merchandise organized and ready for shoppers.
- Managed the Michael Kors counter, delivering attentive service and supporting premium product presentation.
- Applied customer engagement and data entry skills to support order processing and smooth daily transactions.
Office Manager / E-Commerce Site Manager
3 Years 6 Months- Processed 200+ monthly invoices while keeping A/P records current and organized.
- Maintained bookkeeping records, including checking and credit card balances, through regular reconciliations.
- Handled accounts receivable and accounts payable functions, including payment tracking and deposit preparation.
- Prepared payroll, distributed paychecks, and maintained accurate records for routine compensation processing.
- Collaborated with web developers to launch the e-commerce site and keep product listings and inventory accurate.
- Supported social media marketing, policy compliance, and strong B2B and client relationships in daily operations.
Top Accounts Executive
6 Years 4 Months- Reviewed customer-submitted artwork in Adobe Illustrator to verify printability and maintain quality control standards.
- Calculated pricing models for elite accounts using cost analysis methods to support accurate quotations.
- Trained and supervised new customer service representatives, reinforcing service quality and team consistency.
Subject Matter Expert (SME)
2 Years 5 Months- Created and maintained daily and weekly employee schedules for 200+ staff, including lunches and breaks.
- Maintained control of the call center floor by answering policy and procedure questions for customer service representatives.
- Provided training and development to DirecTV entertainment consultants, preparing them for technical troubleshooting roles.
- Resolved difficult and escalated calls by coaching representatives through complex customer issues.
Education
Bachelor of Science - Business
GPA: 3.02
Associate of Arts - Business
GPA: 3.25
Skills
Change order processing
Customer engagement
Good Telephone Etiquette
Math skills
Flexible and Adaptable
Dependable and Responsible
Problem-Solving
Time management
Cash reporting
Data Entry
Training and Development
Timeline
Sales Specialist
Lowe's
04.2023 - CurrentRead More
Associate
WalMart
06.2016 - 04.2023Read More
Customer Service (seasonal
Belk
10.2015 - 02.2016Read More
Transaction Processor
Conduent
04.2014 - 08.2018Read More
Office Manager / E-Commerce Site Manager
S&R Sewing & Vacuum Center
09.2010 - 03.2014Read More
Top Accounts Executive
CF Flag
09.2003 - 01.2010Read More
Subject Matter Expert (SME)
West Telemarketing
11.2000 - 04.2003Read More
University of Phoenix
Bachelor of Science from Business
Read More
Axia College
Associate of Arts from Business
Read More