Yuneisy Sanchez Bravo
San Antonio,Texas
Summary
Driven manager with a track record of enhancing customer satisfaction by over 20% at Tiendas Caracol through effective dispute resolution and service delivery improvements. Skilled in team leadership and complex problem-solving, adept at reducing operational costs and multitasking to achieve rigorous goals. Demonstrates exceptional time management and verbal communication abilities, ensuring business success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager
Tiendas Caracol ( Caracol Store )
01.2008 - 11.2023
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cashier
Artex Store
08.2000 - 09.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Combate Cocal Del Olimpo
Cuba, Camaguey 09.1990
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Problem-Solving
- Multitasking Abilities
Certification
- Certified Customer Service and Trade.
- Veterinary Technical Certificate
Languages
Spanish
Native or Bilingual
Timeline
Manager
Tiendas Caracol ( Caracol Store )
01.2008 - 11.2023
Cashier
Artex Store
08.2000 - 09.2008
High School Diploma -
Combate Cocal Del Olimpo
- Certified Customer Service and Trade.
- Veterinary Technical Certificate
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