Yuneyris Peguero
Jersey City,NJ
Summary
Dynamic manager with a proven track record at La Primicia Restaurant, excelling in staff training and operational efficiency. Enhanced customer satisfaction through strategic planning and effective inventory control, resulting in increased sales revenue. Skilled in decision-making and fostering a collaborative team environment, driving business growth and employee motivation.
Results-driven management professional with strong focus on team collaboration and achieving outcomes. Skilled in conflict resolution, operational oversight, and adapting to changing needs. Known for reliability, leadership, and effective communication, driving team success and operational efficiency.
Overview
6
6
years of professional experience
Work History
Manager on Duty
La Primicia Restaurant
West Side, NJ
02.2025 - Current
- Oversaw daily restaurant operations, ensuring adherence to quality and service standards.
- Managed staff schedules, optimizing labor costs while maintaining service levels.
- Trained and mentored new employees, enhancing team performance and customer satisfaction.
- Resolved customer inquiries and complaints promptly, fostering positive dining experiences.
- Implemented operational improvements that increased efficiency in food service delivery.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Conducted regular team meetings to communicate goals and align on service expectations.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
- Led successful cross-functional projects to drive business growth and improve operational efficiency.
- Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
- Developed and implemented strategies to increase sales and profitability.
Assistant Manager
El Pollo Supremo
Jersey City, NJ
01.2020 - 10.2025
- Led team to optimize daily operations, enhancing service efficiency and customer satisfaction.
- Developed training programs for new staff, improving onboarding processes and retention rates.
- Implemented inventory management system, reducing waste and streamlining supply chain processes.
- Coordinated promotional events, increasing store visibility and driving sales growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
James J. Ferris High School
Jersey City, NJ06-2020
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Customer service
- Staff management
- Training and mentoring
- Decision-making
- Documentation and reporting
- Strategic planning
- Task delegation
- Inventory oversight
- Financial management
- Complex Problem-solving
- Employee motivation
- Expectation setting
- Schedule development
- Operations management
- Business administration
- Staff discipline
- Business development
- Inventory control
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager on Duty
La Primicia Restaurant
02.2025 - Current
Assistant Manager
El Pollo Supremo
01.2020 - 10.2025
High School Diploma -
James J. Ferris High School