Yuniali Argüelles
Dedicated and compassionate nursing student at Universidad del Sagrado Corazon with professional experience in customer service and healthcare support through CVS Pharmacy. Strong communication, leadership, and problem-solving skills developed through academic training and workplace responsibilities. Passionate about patient care, health promotion, and continuous learning. Seeking opportunities to apply clinical knowledge, empathy, and teamwork skills while contributing to high-quality healthcare services.
Work History
Lead Technician
11 Years 11 Months- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, verifying stock for prescription medications and supplies.
- Processed prescription orders efficiently using pharmacy management software.
- Collaborated with healthcare professionals to ensure optimal patient care outcomes.
- Trained new staff on operational procedures and safety protocols within the pharmacy environment.
- Implemented improvements in workflow processes to enhance overall efficiency and accuracy in medication dispensing.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Entered and processed patients' prescriptions into internal system.
- Resolved third-party billing, computer system and customer service issues.
Lead Technician
11 Years 11 Months- Managed scheduling and workflow of pharmacy team to maximize efficiency during peak hours.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Oversaw medication dispensing processes to ensure accuracy and compliance with pharmacy regulations.
Education
Associate of Science - Register Nurse
Universidad del Sagrado Corazon
Bachelor of Science in Nursing (BSN)
Expected Graduation: 2027
Relevant Coursework:
- Health Assessment
- Pathophysiology
- Nursing Leadership and Management
- Nursing Research
- Community Health Nursing
- Nursing Informatics and Artificial Intelligence
- 3.8 GPA
Skills
Accomplishments
• Promoted to Lead Pharmacy Technician due to strong leadership, reliability, and commitment to patient care.
• Successfully trained and mentored new pharmacy team members, contributing to improved workflow efficiency and customer satisfaction.
• Assisted in maintaining high standards of patient confidentiality and regulatory compliance, including HIPAA requirements.
• Recognized for excellent communication skills when collaborating with patients, healthcare providers, insurance companies, and pharmacy staff.
• Demonstrated leadership during high-volume operations by coordinating team responsibilities and ensuring timely prescription processing.
• Contributed to positive patient experiences through compassionate customer service and problem-solving abilities.
• Balanced full-time employment while pursuing a Bachelor of Science in Nursing (BSN), demonstrating strong time management, dedication, and perseverance.
• Developed advanced skills in healthcare technology, electronic health records (EHR), medication processing, and patient support services.
Certification
- - Certificación HIPAA
- - Certificación de RCP
- - Experiencia como Técnico de Farmacia
- - Formación continua en Enfermería