Yunimel Gonzalez
Shenandoah,PA
Summary
Dynamic professional with experience at Amazon, excelling in inventory management and compliance. Proven ability to enhance customer satisfaction through effective communication and problem-solving at Teleperformance. Strong attention to detail and leadership qualities drive operational improvements, ensuring timely support and streamlined processes. Flexible and dedicated to achieving results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Associate
Amazon
Hazleton, PA
10.2023 - Current
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to streamline daily operations and improve workflow.
- Maintained compliance with safety protocols, contributing to a safe working environment.
Customer Service Representative
Teleperformance
Santo Domingo, DR
07.2022 - 08.2023
- Resolved customer inquiries through various communication channels, ensuring timely and effective support.
- Assisted customers in navigating account issues, enhancing user experience and satisfaction.
- Documented customer interactions accurately in CRM systems for reference and future training purposes.
- Collaborated with team members to improve response times and streamline service processes.
Education
Associate of Science - Pre-Allied Health
Lackawanna College
Hazleton, PA05-2026
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Flexible schedule
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Associate
Amazon
10.2023 - Current
Customer Service Representative
Teleperformance
07.2022 - 08.2023
Associate of Science - Pre-Allied Health
Lackawanna College