Yunuen Sotelo Del Cruz
Baytown,TX
Summary
Production-driven Postal clerk successful in fast-paced environments and over 5 years as cashier. Highly receptive to customers' needs and adept in diplomatically resolving grievances or complaints. Expert in post office operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Postal Clerk
Army Reserve
12.2022 - 10.2023
- Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Streamlined postal operations for faster service by accurately weighing packages and calculating postage.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Maintained accurate records of incoming and outgoing shipments, contributing to efficient postal operations.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling personal correspondence.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
- Collaborated with colleagues across departments to streamline workflows and improve overall organizational efficiency within the mailroom environment.
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
- Enhanced inventory management by implementing efficient tracking and organization systems.
- Reduced supply shortages by conducting regular audits and maintaining accurate records of all items.
Cashier
Whataburger
01.2017 - 09.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Arts -
Lee College
Baytown, TX05.2020
Skills
- Post Office Operations
- Mail Delivery
- International Shipments
- Federal Guideline Proficiency
- Retail Sales
- Sorting Procedures
- Handling and Sorting Mail
- Team Collaboration
- Postal Law Proficiency
- Payment Processing
- Staff Mentoring
Accomplishments
- Awarded "The Army Achievement Medal" in 2023 for commendable service as Postal Clerk.
- Provided service for over 5,000 personnel.
- Trained 30 new postal carriers.
- Processed and sorted average of 1500 pieces of mail per day.
- Supervised team of 4 staff members.
Certification
- Certified Human Resources Specialist, [Company Name] - [Timeframe]
Languages
Spanish
Native or Bilingual
Timeline
Postal Clerk
Army Reserve
12.2022 - 10.2023
Cashier
Whataburger
01.2017 - 09.2022
Associate of Arts -
Lee College
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