Yuriana Castellanos
Overview
15
15
years of professional experience
Work History
Sr. Assistant Manager
Shapell Properties, Inc.
05.2020 - Current
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Mentored junior staff members to enhance their skills, promoting growth within the company.
- Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Established strong relationships with vendors, negotiating favorable terms that saved costs without sacrificing quality.
- Assisted in the development and execution of annual budgets, supporting financial goals for the department.
- Supported senior management by providing data-driven insights for strategic decision-making processes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Executive Administrative Assistant
Armorcast Products
04.2019 - 05.2020
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Screened personal and business calls and directed to appropriate party.
Jr. Voucher Processor
LA LOMOD Corporation, Housing Authority of Los Angeles
10.2018 - 01.2019
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Received and reviewed incoming documents and materials.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly.
- Maintained high levels of data security by adhering to strict data protection policies.
Community Manager
Steadfast Management Company
01.2015 - 09.2018
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Maintained all resident files and future resident files in compliance with all HUD and LIHTC policies.
- Received high score on MOR conducted audits by Housing Authority
- Developed high standard for compliance in project based section 8 property.
- Efficiently worked with several Housing authorities in order to maintain voucher holders in community
Assistant Community Manager
Steadfast Management Company
06.2010 - 12.2014
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times. In compliance with HUD and LIHTC policies.
- Conducted audits, due diligence for HUD MOR conducted at several properties in the company portfolio.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
Education
High School Diploma -
Sylmar Charter High School
Sylmar, CA06-2005
Skills
- Customer relationship management
- Operations management
- Attention to detail
- Compliance Audits
- Accounts Receivables
- Knowledge in US Department of Housing and Urban Development (HUD) policies and procedures
- Knowledge in Low-Income Tax Credit (LIHTC) policies and procedures
- Yardi Knowledge
Timeline
Sr. Assistant Manager
Shapell Properties, Inc.
05.2020 - Current
Executive Administrative Assistant
Armorcast Products
04.2019 - 05.2020
Jr. Voucher Processor
LA LOMOD Corporation, Housing Authority of Los Angeles
10.2018 - 01.2019
Community Manager
Steadfast Management Company
01.2015 - 09.2018
Assistant Community Manager
Steadfast Management Company
06.2010 - 12.2014
High School Diploma -
Sylmar Charter High School
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