Summary
Overview
Work History
Education
Skills
Languages
Timeline
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YURII HAPTAR

Mountlake Terrace,WA

Summary

Customer-oriented Driver offers over 5 years of experience. Dependable professional committed to customer service and upholding safety standards. Hardworking and reliable customer service with strong ability and cheerful attitude. Highly organized, proactive and punctual with team-oriented mentality. My civil engineering major also help me perform a good project management. such as coordinate with people, inspecting work process to ensure safety, and supervising and training project employees. I firmly believe that my knowledge and experience gained as an experienced Civil/Environmental Engineer will add value to this position and ultimately your organization.

Overview

13
13
years of professional experience

Work History

Driver

Uber And Lyft
Mountlake Terrace, WA
08.2021 - Current
  • Rated as the 5-star driver from Uber & Lyft
  • Achieved consistently high customer scores due to exceptional service.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Picked up clients from specific locations to transport and drop off at destinations safely and on-time.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.

Agent

Amazon
Seattle, WA
04.2015 - 07.2021
  • Customer support
  • Delivering
  • Developed customer relationships and ensured satisfaction with services.

Software Operator, Troubleshooter & Support

Icicle Seafoods Inc.
Seattle, WA
10.2014 - 05.2015
  • Monitored application status; monitoring, tracking, support application event triage, correlation and event characterization and escalation, work with vendors as needed for resolution.
  • Set up administrator and service accounts, keeping system documentation, maintaining system performance, and installing software on servers and workstations.
  • Monitored and maintained program updates (user software, network software), Windows updates.
  • Coached and guided new help desk IT persons to analyze and troubleshoot problems reported by the user.

System Administrator

National Technical University of Ukraine “Kyiv Polytechnic Institute”
Kyiv, UK
09.2010 - 05.2013
  • Routing & Installation (installed and configured small network with 10 Windows 2008 and Windows 7 operating systems)
  • System Administration (was responsible for work of small network with 50 computers, maintained Microsoft Active Directory and Group Policy)
  • Troubleshooting (analyzed, tracked, logged and resolved software/hardware problems that significantly pertained network connectivity issues, printers, servers and applications to meet business needs)
  • Software Support & Installation (installing windows, setting up the environment)
  • Repair & Upgrade (upgraded technical files for a system upgrade, repaired
  • Software Recommendation (coordinated the installation of applications and systems on the computers, determined appropriate method of installation, implemented corrective course if required)

Education

Bachelor Degree in Environmental/Civil Engineering -

National Technical University of Ukraine “Kyiv Polytechnic Institute”
07.2014

Skills

  • Customer Service Excellence
  • Transportation
  • Workflow Optimization
  • Appointment Scheduling
  • Quality Assurance
  • Multitasking and Organization
  • Support Services
  • Cross-Functional Collaboration

Languages

English
Full Professional
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Chinese (Mandarin)
Professional

Timeline

Driver

Uber And Lyft
08.2021 - Current

Agent

Amazon
04.2015 - 07.2021

Software Operator, Troubleshooter & Support

Icicle Seafoods Inc.
10.2014 - 05.2015

System Administrator

National Technical University of Ukraine “Kyiv Polytechnic Institute”
09.2010 - 05.2013

Bachelor Degree in Environmental/Civil Engineering -

National Technical University of Ukraine “Kyiv Polytechnic Institute”

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YURII HAPTAR