Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yurissa Gonzalez

Tyler,TX

Summary

I achieved some good things at Shoe Dept. Encore, I learned excelling in customer service and problem-solving. I adapted to fostering customer relationships and enhancing satisfaction through effective communication and teamwork. Im bilingual in Spanish, and I consistently deliver exceptional service while managing high-pressure situations with ease.

Overview

2
2
years of professional experience

Work History

Sales Associate

Shoe Dept. Encore
Tyler, TX
04.2024 - 05.2025
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Customer Service Representative

Cefcostores
Tyler, TX
09.2023 - 01.2024
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Education

GED -

Tyler Junior College
1530 S SW Loop 323

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Fluent spanish
  • Memory retention
  • Verbal communication

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Shoe Dept. Encore
04.2024 - 05.2025

Customer Service Representative

Cefcostores
09.2023 - 01.2024

GED -

Tyler Junior College