Healthcare professional with 2+ years of clinical experience as a lead medical assistant in urgent care and primary care. Provides direct patient support, including taking vital signs, phlebotomy, collecting specimens, and documenting in the EMR. Works with healthcare providers to support quality patient outcomes while completing CNA certification and a Bachelor of Science in Nursing.
Work History
Lead Medical Assistant
8 Months
Aylo Health | 09.2024 - 05.2025
Supervised daily operations of medical assistants to ensure adherence to healthcare regulations and maintain high standards of patient care.
Collaborated with healthcare providers to optimize treatment plans, improving patient outcomes and satisfaction.
Trained and mentored junior staff on clinical procedures and patient care protocols to enhance team competency and service quality.
Lead Medical Assistant
1 Year
Buckhead Urgent & Primary Care | 10.2023 - 10.2024
Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
Coordinated follow-up care by contacting patients with test results and scheduling necessary appointments for further evaluation.
Addressed patient concerns and answered questions to enhance satisfaction and foster trust in the care provided.
Manager
1 Year 5 Months
Frida's Mexican Grill And Cantina | 05.2025 - Current
Managed daily operations to deliver exceptional service and optimize customer satisfaction.
Developed and maintained staff schedules to provide adequate coverage during peak hours, ensuring seamless service.
Resolved customer complaints promptly to improve guest experiences and increase retention rates.
Assistant Store Manager
2 Years
Foot Locker | 07.2021 - 07.2023
Managed daily operations to deliver exceptional service and optimize customer satisfaction.
Developed and maintained staff schedules to provide adequate coverage during peak hours, ensuring seamless service.
Resolved customer complaints promptly to improve guest experiences and increase retention rates.