Yusleidy Luna
Austin
Summary
Dynamic and results-driven professional with a strong background in customer service, honed at Dollar Tree. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Proven reliability and a solid work ethic, complemented by expertise in point-of-sale systems and a commitment to training and developing team members.
Overview
10
10
years of professional experience
Work History
Cashier
Dollar Tree
05.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Assisted customers in locating products, enhancing overall shopping experience.
- Stocked shelves and organized merchandise to ensure product availability.
Cashier
Kentucky Fried Chicken
06.2016 - 05.2021
- Handled customer inquiries and resolved issues promptly for satisfaction.
- Collaborated with team members to optimize store operations and workflow.
- Implemented store promotions effectively, attracting increased foot traffic.
- Trained new cashiers on procedures and best practices in customer service.
Hospitality Team Member
Sleep Inn Hotel
06.2021 - 05.2023
- Delivered exceptional guest services, enhancing overall customer satisfaction and loyalty.
- Managed front desk operations, ensuring efficient check-in/check-out processes for guests.
- Collaborated with housekeeping to maintain high cleanliness standards throughout the hotel.
- Trained new staff on operational procedures and customer service best practices.
Education
High School Diploma -
Round Rock
05.2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Dollar Tree
05.2023 - Current
Hospitality Team Member
Sleep Inn Hotel
06.2021 - 05.2023
Cashier
Kentucky Fried Chicken
06.2016 - 05.2021
High School Diploma -
Round Rock