Yu Ting (Stephanie) Wu
Summary
Dedicated professional with adaptability and a proactive approach to learning. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Slot Floor Supervisor
Resorts World Casino New York City
Jamaica
07.2018 - Current
- Supervised operations, ensuring adherence to gaming regulations and enhancing operational integrity.
- Coordinated with security staff to promptly address potential gaming violations, safeguarding compliance and guest safety.
- Enforced company policies on responsible gambling, promoting a safe gaming environment for customers.
- Trained and mentored team members on customer service standards.
- Resolved guest complaints promptly, enhancing overall guest experience.
Lic. Sales Representative
State Farm
Brooklyn
08.2023 - 05.2026
- Guided clients in comprehending insurance policies and available coverage options.
- Cultivated client relationships through effective communication and tailored service.
- Responded to inquiries from prospective customers about product and service features.
- Assisted clients in understanding insurance policies and coverage options available.
- Educated clients on life insurance products and benefits.
- Assisted customers in selecting the right life insurance coverage for their needs.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
Licensed Real Estate Agent
Exit Realty Best
Brooklyn
06.2015 - 06.2022
- Guided clients through property buying and selling processes, ensuring informed decision-making and smooth transactions.
- Negotiated contracts ensuring favorable terms for clients.
- Developed comprehensive market analyses to establish competitive pricing strategies that enhanced client positioning.
- Coordinated with appraisers, home inspectors, title companies, mortgage brokers, attorneys, and surveyors to facilitate seamless transactions.
- Researched comparable sales data within an area using multiple sources such as MLS listings and public records.
- Attended conferences and seminars regarding industry best practices and emerging trends in real estate.
Education
Associate of Science - Business Science
Kingsborough Community College
Brooklyn, NY08-2015
Skills
- Gaming management
- Revenue management
- Compliance enforcement
- Vendor management
- Guest complaint resolution
- Customer service training
- Team coordination
- Conflict resolution
Languages
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Full Professional
Certification
- Life & Health License - NY, NJ, and PA
- Property & Casualty License- NY, NJ, and PA
- Key Gaming License- New York State
Timeline
Lic. Sales Representative
State Farm
08.2023 - 05.2026
Slot Floor Supervisor
Resorts World Casino New York City
07.2018 - Current
Licensed Real Estate Agent
Exit Realty Best
06.2015 - 06.2022
Associate of Science - Business Science
Kingsborough Community College