Yuvisan Urbina Rodriguez
Springfield,MA
Summary
Accomplished Department Manager at Michell Enterprises, adept in operations management and motivational leadership. Excelled in enhancing customer satisfaction and staff efficiency, leveraging skills in problem-solving and team supervision. Proven track record in reducing waste and optimizing stock levels, significantly improving operational outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Department Manager
Michell Enterprisea
07.2022 - 05.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Front Desk Receptionist
Mckibbon Hospitality
03.2021 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Airline Customer Service Agent
LATAM Airlines
06.2017 - 03.2021
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
Education
Bachelor Of Architecture -
UNIFE
Lima, PEHigh School Diploma -
New World School
Lima, PE12.2010
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Safety and Security
- Retail Management
- Motivational Leadership
- Employee Management
- Operations Management
- Recruiting and Hiring
- Team Leadership
- Computer Skills
Certification
Servsafe
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Department Manager
Michell Enterprisea
07.2022 - 05.2024
Front Desk Receptionist
Mckibbon Hospitality
03.2021 - 05.2022
Airline Customer Service Agent
LATAM Airlines
06.2017 - 03.2021
Bachelor Of Architecture -
UNIFE
High School Diploma -
New World School