Yveline Abraham
Lauderdale Lakes,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Shift Leader
Pollo Tropical
Lauderhill, FL
03.2023 - 10.2024
- Monitored employee performance to ensure compliance with company policies and procedures.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Adhered to all health code regulations while preparing food items for customers.
Inbound Customer Service Representative
Arise
Fort Lauderdale, FL
02.2023 - 10.2024
- Navigated through multiple systems to resolve customer requests.
- Resolved customer complaints in a timely manner.
- Identified customer needs and determined appropriate solutions.
- Provided customers with product and service information.
Home Health Aide
Gentle Home Care Services
Lauderdale Lakes, FL
02.2023 - 08.2023
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
Security Guard
Allied Universal Security Services
Fort Lauderdale, FL
06.2022 - 08.2023
- Conducted daily security patrols of assigned areas.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
Security Officer
Marksman
Fort Lauderdale, FL
01.2022 - 08.2022
- Confirmed visitor identification prior to granting entry into the building.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Education
High School Diploma -
Academic Solutions Academy
Coral Springs, FL06-2024
Skills
- Customer Service Management
- Flexible Schedule
- Positive Attitude
- Team Leadership
- Team Collaboration and Leadership
- Problem-Solving
- Role Modeling
References
References available upon request.
Timeline
Shift Leader
Pollo Tropical
03.2023 - 10.2024
Inbound Customer Service Representative
Arise
02.2023 - 10.2024
Home Health Aide
Gentle Home Care Services
02.2023 - 08.2023
Security Guard
Allied Universal Security Services
06.2022 - 08.2023
Security Officer
Marksman
01.2022 - 08.2022
High School Diploma -
Academic Solutions Academy
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