Yvelle Valmond
West Palm Beach,FL
Summary
Proactive Cashier and Customer Service Representative with extensive experience in data entry and customer interactions. Skilled in handling transactions accurately, resolving customer issues, and maintaining data integrity. Known for problem-solving abilities, active listening, and critical thinking, bringing dedication and efficiency to all tasks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
Publix
03.2014 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Data Entry Clerk
Eventus Advisory Group
02.2020 - 10.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Customer Service Representative
Teleperformance
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Palm Beach Lakes High School
West Palm Beach, FL05.2006
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
- Notary
Timeline
Customer Service Representative
Teleperformance
10.2022 - Current
Data Entry Clerk
Eventus Advisory Group
02.2020 - 10.2022
Cashier
Publix
03.2014 - 09.2019
High School Diploma -
Palm Beach Lakes High School
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