Yvette Banuelos
Goodyear,AZ
Summary
Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled closer with the highest Vone close ratio in the debt world. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Overview
8
8
years of professional experience
Work History
Remote Inside Sales
Americor Funding
Irvine, CA
07.2022 - Current
- Highest Paid Debt Consultant
- Clearing 1Million plus in eligible enrolled debt every month
- 30-50 Enrollments a month
- Back to back Quarterly Top Performer (Company size 250+ Sales Representatives) Leading 16th Closer every month.
- Less than 5% Cancellations and 0 NSF'S
- VONE 35+%
- Proficient in verbal and written skills
- Highest talk time daily all throughout sales floor
- Mailer queue rep ( Only inbounds no outbounds no web leads just strictly mailer clients )
Remote Mortgage Escalations Manager
Specialized Loan Servicing
Tempe, AZ
02.2017 - 07.2022
Started working for SLS in 2017 as a CC1, then CC2, then CC3, then Escrow Specialist, followed by an Escalations Manager. Soon after, I was Dedicated to specifically take charge of the HELOC, Escrow team, and continue to manage all Escalations as a Managerial position. COVID then occurred, which led to our organization becoming a fully remote organization. Covid did not impact my pay nor my role at SLS.
- Managed KPI and Service levels
- Developed and implemented escalations processes
- Coordinated with cross-functional teams to resolve escalated issues quickly and efficiently.
- Drafted standard operating procedures for resolution of escalations.
Education
-
Victor Valley College
Victorville, CA Skills
- Objection handling
- Sales Pipeline Management
- Data entry proficiency
- Customer Relationship Building
- Salesforce CRM
- Persuasive negotiator
- Lead Qualification
- Sales closing
- Rapport Building
- Product Knowledge
- Cheerful and energetic
- Tenacious follow-up
- Excellent time management
- Email and Phone Etiquette
Languages
Spanish
Professional
References
References available upon request.
Omar Oazza Director of Sales
Sergio Kevork Manager of Sales
Dana Wrigley Manager of Sales
Timeline
Remote Inside Sales
Americor Funding
07.2022 - Current
Remote Mortgage Escalations Manager
Specialized Loan Servicing
02.2017 - 07.2022
-
Victor Valley College
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