Yvette Bey
Kansas City,MO
Summary
I am a confident leader who collaborates with others to achieve results. I’m equally good at inspiring my team and engaging with customers and leaders. People want to be on my team. I drive results, use good judgment and I’m aware and generous with my feedback so people can develop and grow under my leadership. I can juggle many things at the same time and still manage to provide that special attention to every detail and every person. I’m a good listener so people can feel heard.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Spectrum
6921 W 119th St, KS
02.2026 - Current
- Inspired a sales team and created exceptional customer experience in a flagship retail store.
- Helped create a superior in store experience that makes our customers feel good about our brand and solution helping them choose our wireless products and services.
- Responsible for ensuring scheduling staff based on strengths and responsibilities, addressing attendance expectations and accountability, reviewing coaching to ensure specialist are being developed based on opportunity and from all leaders on the team
- Developing and coaching team while providing feedback and collaborating with plan strategies to be better and become our best at exceeding sales goals and driving revenue
- Trained and mentored new staff on customer service best practices
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Senior Manager
Verizon Wireless
15239 W 119th St, 66062
02.2023 - Current
- High level accountability for all retail store functions, communicating and implementing the company vision through directing the day to day activities of our retail staff. Driving high-performance results within a fast paced, demanding solutions sales environment and focusing on optimizing the customer and employee experience are the forefront of my responsibilities.
- Building, developing and mentoring a sales team.
- Provided ongoing sales training and support for team to exceed sales, retention, quality, and service objectives.
- Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store.
- Developing and implementing sales tools and initiatives
- Maintaining the performance of store by running retail inventory compliance
- Engaging in business operations budgeting, forecasting, analyzing and providing sales reports.
General Manager-Interim Multi Store
Verizon Wireless
15239 W 119th St, KS
08.2022 - 02.2023
- Help drive store to high performance results in a solution sales environment focusing on customer and employee experience, morale and culture of stores.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Led team to excelling in results in numerous metrics and priorities while creating a winning atmosphere
Solutions Manager
Verizon Wireless
8501 N Church Rd, MO
04.2008 - 10.2022
- Inspired a sales team and created exceptional customer experience in a flagship retail store. My role entailed leading a store that became a multi store team from developing the best sales specialist and driving sales targets to financials and store merchandising.
- Helped create a superior in store experience that makes our customers feel good about our brand and solution helping them choose our wireless products and services.
- I utilize a wide range of people and operational management skills to optimize the customer and employee experience while maintaining daily and long term store functions.
- Responsible for ensuring scheduling staff based on strengths and responsibilities, addressing attendance expectations and accountability, reviewing coaching to ensure specialist are being developed based on opportunity and from all leaders on the team
- Developing and coaching team while providing feedback and collaborating with plan strategies to be better and become our best
- Assisted in daily store operations and ensured adherence to company policies.
- Trained and mentored new staff on customer service best practices.
- Managed inventory levels and organized stock for optimal presentation.
Education
High School Diploma -
Southwest High School KC MO
6550 Wornall Rd05-1987
Some College (No Degree) - Business Management
KCKS Community College
7250 State AveSome College (No Degree) - Secretarial Studies and Office Administration
Vocational Education KCMO
1215 E Truman RdSkills
- Leadership
- Problem solving
- Active Listening
- Critical Thinking
- Adaptability
- Organizational
- Analytical
- Attention to detail
- People
- Time Management
Honors and Awards
- 2018 WOW Graduate
- 2014 Winners Circle Winner
- 2014 Presidents Cabinet Winner
Professional Membership
- 2018 WOW Graduate
- 2014 Winners Circle Winner
- 2014 Presidents Cabinet Winner
Timeline
Assistant Manager
Spectrum
02.2026 - Current
Senior Manager
Verizon Wireless
02.2023 - Current
General Manager-Interim Multi Store
Verizon Wireless
08.2022 - 02.2023
Solutions Manager
Verizon Wireless
04.2008 - 10.2022
Some College (No Degree) - Secretarial Studies and Office Administration
Vocational Education KCMO
Some College (No Degree) - Business Management
KCKS Community College
High School Diploma -
Southwest High School KC MO