Radiology Scheduler
Carenet Health
11845 I-10 San Antonio, Texas 78230
10 2023 - Current
- Ensured that all required pre-appointment documentation was complete, reducing last-minute cancellations due to missing paperwork or information gaps.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Improved patient satisfaction with timely and accurate appointment confirmations and reminders.
- Facilitated same-day appointments whenever possible by constantly monitoring available time slots and communicating with clinical staff regarding urgent cases.
- Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.
- Assisted in maintaining up-to-date patient records by diligently updating demographic information and insurance details.
- Contributed to a positive work environment by fostering strong relationships with colleagues across various departments within the facility.
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Increased overall department efficiency by identifying areas for improvement in the scheduling process, proposing solutions, and implementing changes as needed.