Professional Summary
Overview
Work History
Education
Skills
Timeline

YVETTE GORDON-JAMES

Altice USA
Copiague,NY
28
years of professional experience

Experienced retail sales and customer service professional with expertise in account support, technical troubleshooting, product recommendations, transaction processing, inventory management, merchandising, and cross-functional collaboration in fast-paced environments.

Work History

17 Years 11 Months
09.2007 - 08.2025
17 Years 11 Months
Retail Sales Consultant
Altice USA | Lindenhurst, NY
09.2007 - 08.2025
  • Achieved sales goals by effectively selling Optimum mobile, internet, and TV solutions.
  • Facilitated sales and support by serving as first point of contact for account, billing, and service inquiries.
  • Processed payments, exchanges, equipment transactions, contracts, and account updates accurately.
  • Troubleshot mobile, Smart WiFi, Optimum Voice, and connectivity issues for customers.
  • Partnered with team members to resolve complex inquiries, enhancing customer satisfaction and store environment.
  • Facilitated customer needs by ordering mobile phones and accessories. for mobile phones and accessories.
  • Managed the return process for logistics, ensuring accurate handling of inventory. and check in shipments.
9 Years 2 Months
11.1997 - 01.2007
9 Years 2 Months
Cashier / Grocery Team Member
Whole Foods Market | Philadelphia, PA
11.1997 - 01.2007
  • Delivered customer service and accurate transaction processing.
  • Coordinated inventory control, vendor orders, and ensured product availability.
  • Maintained store appearance, daily checklists, and quality standards.
  • Reconciled inventory variances and contributed to minimizing shrinkage.
  • Restocked shelves daily to maintain inventory levels and improve customer experience.
  • Coordinated special holiday food catering orders to meet customer preferences.

Education

Star Technical Institute | Stratford, NJ

Skills

Sales support
Technical troubleshooting
Transaction processing
Inventory management
Account management
Customer engagement
Conflict resolution

Timeline

Retail Sales Consultant
Altice USA
09.2007 - 08.2025Read more
Cashier / Grocery Team Member
Whole Foods Market
11.1997 - 01.2007Read more
Star Technical Institute - ,
Read more
YVETTE GORDON-JAMES