Yvette Kelley

Oversee and coordinate day-to-day store operations,including sales,inventory, and customer service, resulting in a 86% in customer satisfaction. Lead,train and develop a team of 6 staff members. Implemented successful marketing and promotional initiatives that increased foot traffic and boosted sales by 40%. Managed budgeting and financial planning,achieving specific financial goals and reduction cost. Analyzed sales reports to identify trends and develop strategies to maximize profits and customer engagement. Supervised guests at front counter, answering questions regarding products.

Acted as the liaison between customer and the service team, ensuring clear communication and timely completion of service. Generated service orders,estimated costs,and advised customers on vehicle care and service options, leading to a 60% of repeat business. Developed and maintained strong relationships with clients,enhancing customer loyalty and retention. Achieved monthly targets consistently by effective upselling and service recommendations. Monitored workflow and updated customers and service technicians,ensuring quality assurance and efficient service delivery.

Developed targeted marketing campaigns for specific demographics, leading to higher lead conversion rates.

Supported negotiation efforts by providing sales team with accurate and up-to-date information on available inventory, vehicle specifications, and pricing.

Analyzed sales data to identify trends and opportunities for growth, implementing strategies that led to increased revenue.

Advised customers on vehicle features and financing options, guiding them towards informed purchasing decisions.

Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Developed and maintained relationships with external vendors and suppliers.

Managed inventory control, cash control, and store opening and closing procedures.

Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Approved regular payroll submissions for employees.

Reconciled daily sales transactions to balance and log day-to-day revenue. Handle written contracts, sent titles to the state and maintain accurate records.