Yvette Lopez
Case Manager
Buckeye,AZ
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
5
5
years of professional experience
Work History
Case Manager
Nueva Esperanza - Neighborhood Ministries
Phoenix, AZ
01.2022 - Current
- Conduct initial intake interviews and assessments of children which includes gathering familial and possible sponsorship information according to internal and external policy requirements.
- Assure case files are maintained timely and correct to meet internal and external agency-reporting standards. This includes program documentation/ Sales Force and the UC Portal.
- Conduct reunification process and documentation in a timely manner and accordance to policy.
- Ensure the timely completion of all case related assessments in accordance with NE, State, and Federal requirements.
- Facilitate attorney to client contact as requested by children. and attend internal and external child case staffing including stakeholders.
- Maintain confidentiality of information shared during screeners and assessments of children in care
- Determining the appropriateness of the post-discharge services and the discharge/transitional plan
Patient Service Specialist
Southwestern Eye Center
Surprise, AZ
04.2021 - 11.2021
- Performs all duties within the front office: check-in, check-out, appointment scheduling, benefit verification and medical records preparation
- Obtains all pertinent information from patients and enters it into the system such as demographics, HIPAA, Financial Disclosure, insurance plans, preferred pharmacy and email address
- Obtains and documents prior authorizations and referrals, based on payer guidelines, into the system
Case Manager
Southwest Key Program Inc
Phoenix, AZ
12.2016 - 03.2021
- Manage a caseload of 8 children under the supervision of the Office of Refugee Resettlement
- Provided case management services including intake, assessment, crisis intervention, advocacy, referrals.
- Maintained up-to-date case records with case activity status.
- Developed trusting relationships with social services, health care providers and governmental agencies.
Youth Care Worker
Southwest Key Program Inc
Phoenix, AZ
08.2016 - 12.2016
- Provided direct care supervision for unaccompanied minors age 0-17 years
- Provide vocational courses and curriculum in a subject area approved by the program director which introduces youth to career choice
Resident Mentor
Joaquin Bustoz
Tempe, AZ
05.2016 - 07.2016
- Accompanying and supervising high school JBMSHP participants at residence halls during afternoon/evening hours, dinners, and recreational activities
- Enforce program guidelines and support school’s protocols
- Assist senior staff in identifying and resolving issues and conflicts requiring discretion, diplomacy, and confidentiality.
Behavioral Health Technician
BHT, Sunshine Residential
Phoenix, AZ
09.2015 - 04.2016
- Assist children in developing coping skills and maintaining healthy outlook of their situation
- Understand and implement individual treatment plans, record patient behavior, and provide a safe, supportive environment for the children
TRIO Student Support Services Assistant
Arizona State University
Glendale, AZ
03.2015 - 04.2016
- Deliver outstanding services to low-income, first generation, or students with disabilities including workshops and one on one advising
- Assist staff with logistical duties of early outreach program development and yearly goals
- Help construct academic success workshops to increase retention rates
- Supervised children and participated with children in activities.
GSE Coach Specialist
Benevilla Life Enrichment
Sun City, AZ
09.2013 - 03.2015
- Coach adults with intellectual disabilities with employment skills training and opportunities through the Group Supported Employment (GSE) program
- Assist in implementing programs that promote the member’s highest level of interaction with the seven dimensions of wellness and creative aging
- Maintained confidentiality through stringent handling of charts and data.
Student Services Assistant
Estrella Mountain Community College
Goodyear, AZ
12.2010 - 09.2013
- Provide one-stop college student services for students enrolled in the Achieving a College Education (ACE) Program
- Services include high school recruiting, scholarship information, year-round workshops, and community education
- Worked with student’s on-on-one and assisted them in the development of an educational plan which reflects both, short and long-term goals
- Interpret placement test scores and courses completed for appropriate course selection
- Supervise and oversee the safety and well-being of students on field trips and in the classroom
- Improved graduation and academic outcomes through diverse retention strategies.
Education
Bachelor of Arts - Psychology
12.2016
Skills
- Fluent in Spanish
- Strong analytical skills & problem solving
- Ability to manage complex cases
- Organization and Multitasking
- Stakeholder Collaboration
- Documentation and Reporting
- Verbal and Written Communication
- Microsoft Office
- Cross-Functional Collaboration
- Records Management
Languages
English
Professional
Spanish
Professional
Timeline
Case Manager - Nueva Esperanza - Neighborhood Ministries
01.2022 - Current
Patient Service Specialist - Southwestern Eye Center
04.2021 - 11.2021
Case Manager - Southwest Key Program Inc
12.2016 - 03.2021
Youth Care Worker - Southwest Key Program Inc
08.2016 - 12.2016
Resident Mentor - Joaquin Bustoz
05.2016 - 07.2016
Behavioral Health Technician - BHT, Sunshine Residential
09.2015 - 04.2016
TRIO Student Support Services Assistant - Arizona State University
03.2015 - 04.2016
GSE Coach Specialist - Benevilla Life Enrichment
09.2013 - 03.2015
Student Services Assistant - Estrella Mountain Community College
12.2010 - 09.2013
Arizona State University - Bachelor of Arts, Psychology
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